rdoyle
Active Member
Hello List
I've got an issue and need your help. My users are accessing OW through Citrix Metaframe as a published application. Recently, I have a few users that are unable to sign on to OW using their OW username. They connect to the application using their NT username/pw, but when they enter their OW username/pw and hit enter, it starts to connect to OW (database connections, etc.), but OneWorld Explorer never displays (however, oexplore.exe is running under the respective username through Task Manager on the Citrix Server). If the same user connects to the application again (as the same NT user) but enters a different OW username/pw, the user has no problem, OneWorld Explorer runs fine. The symptoms are exactly the same as in Knowledge document oti-99-0089, but the fix hasn't worked. Response line told me that they don't support the published application part of Citrix, so I'm basically on my own. Has anyone seen this before? Any ideas? I've tried deleting the user profile from JDE and from the domain and rebuilt all of them, but to no avail. I'd appreciate any help. Thanks in advance.
I've got an issue and need your help. My users are accessing OW through Citrix Metaframe as a published application. Recently, I have a few users that are unable to sign on to OW using their OW username. They connect to the application using their NT username/pw, but when they enter their OW username/pw and hit enter, it starts to connect to OW (database connections, etc.), but OneWorld Explorer never displays (however, oexplore.exe is running under the respective username through Task Manager on the Citrix Server). If the same user connects to the application again (as the same NT user) but enters a different OW username/pw, the user has no problem, OneWorld Explorer runs fine. The symptoms are exactly the same as in Knowledge document oti-99-0089, but the fix hasn't worked. Response line told me that they don't support the published application part of Citrix, so I'm basically on my own. Has anyone seen this before? Any ideas? I've tried deleting the user profile from JDE and from the domain and rebuilt all of them, but to no avail. I'd appreciate any help. Thanks in advance.