jmasteller
Member
I am having a problem with the printing of media objects, and was wondering if anyone else has seen this. I will try to be brief.
I have a mod that inserts audit information at the top of a MO (GT03B31) when the user clicks OK. The audit info looks like this.
___________________________________
LastName, FirstName, Date, Time
___________________________________
The user note would have been typed here!
When I go to print the MO, the variable that gets returned and printed has truncated all four lines on the left, up to the first blank! So lines 1 and 3 do not print anything because they have no spaces, line 2 only prints the FirstName, Date & Time, and line 4 starts with the word 'user' and truncates the word 'The'.
Any notes after the top note within the same MO print just fine! If I enter more notes in the same MO and print it again, the notes that were truncated before, now print fine, and the notes I just entered (which print at the top) are truncated. We have verified the MO is fine, because we can view it and it looks great. The problem seems to be in the retrieval of the MO. I am retrieving into a RV field with a length of 105, so it isn't a field size problem. I have also tried receiving into a string, with the same results.
I used the tool 'Insert Text' to add the audit info into the MO. I used the tool 'Get Text' to retrieve the MO. Since these are JDE tools, we do not have access to the C code.
JDE currently has a developer working on the problem. They cannot duplicate it, but have had other sites call in with the same problem. We have tried adding CR and LF hex values along with the more obvious solutions (to numerous to list here), but to no avail. We have tried other fat clients with the same results. We have tried the same thing with other MO's (GT03B40) and got the same results.
JDE developers want to dial into my machine and we are in the process of trying to get that approved and setup.
If anyone has any bit of information that might be helpful, I would greatly appreciate it.
Thanks.
By the way, we are on B7333 SP15.1
<P ID="edit"><FONT SIZE=-1>Edited by jmasteller on 8/9/01 09:02 AM.</FONT></P>
I have a mod that inserts audit information at the top of a MO (GT03B31) when the user clicks OK. The audit info looks like this.
___________________________________
LastName, FirstName, Date, Time
___________________________________
The user note would have been typed here!
When I go to print the MO, the variable that gets returned and printed has truncated all four lines on the left, up to the first blank! So lines 1 and 3 do not print anything because they have no spaces, line 2 only prints the FirstName, Date & Time, and line 4 starts with the word 'user' and truncates the word 'The'.
Any notes after the top note within the same MO print just fine! If I enter more notes in the same MO and print it again, the notes that were truncated before, now print fine, and the notes I just entered (which print at the top) are truncated. We have verified the MO is fine, because we can view it and it looks great. The problem seems to be in the retrieval of the MO. I am retrieving into a RV field with a length of 105, so it isn't a field size problem. I have also tried receiving into a string, with the same results.
I used the tool 'Insert Text' to add the audit info into the MO. I used the tool 'Get Text' to retrieve the MO. Since these are JDE tools, we do not have access to the C code.
JDE currently has a developer working on the problem. They cannot duplicate it, but have had other sites call in with the same problem. We have tried adding CR and LF hex values along with the more obvious solutions (to numerous to list here), but to no avail. We have tried other fat clients with the same results. We have tried the same thing with other MO's (GT03B40) and got the same results.
JDE developers want to dial into my machine and we are in the process of trying to get that approved and setup.
If anyone has any bit of information that might be helpful, I would greatly appreciate it.
Thanks.
By the way, we are on B7333 SP15.1
<P ID="edit"><FONT SIZE=-1>Edited by jmasteller on 8/9/01 09:02 AM.</FONT></P>