CC cash receipt posting issue - missing bank account GL line



Active Member

I have a credit card batch that was created through auto receipts. For some reason, this particular batch is showing out of balance. In the out of balance report, I have the AE entry to accounts receivable; however, I am missing the bank account debit side of the entry. I checked the F0911 and there is no unposted record in the bank account GL, and I have also gone into the receipt batch and confirmed that the batch header for the receipt does in fact show the bank account.

I have no idea how to fix this or add the missing transaction. I know I can post this OOB and then do a supplemental JE, but I'd much rather keep everything in the same batch if at all possible.

Any ideas?

Thank you in advance!