RE: World Maintenace fee$

[cgraves]

RE: World Maintenace fee$

I have a $44,000.00 invoice for support...which I don't think I will
pay. Has anyone else made this same decision, and if so, what have been
the ramifications. I am on A7.3 cum 11. Extremely stable, never call
them. My concern is what happens when 1099 updates come around. Will
they sell them to you?

 

[Suni]

RE: World Maintenace fee$

I recently asked a similar question, which you can follow on this thread:


http://www.jdelist.com/ubb/showflat.php?Cat=&Board=W&Number=30722&page=&view
=&sb=&o=&vc=1

We decided to drop down from Silver support to Bronze support. This saved
us substantial $, and we can go back to Silver if we need to. I would be
very careful about dropping support totally. Under the bronze plan, you can
access the KG, but cannot log a call, nor call for technical support via the
phone or email. Since we are pretty stable here at the moment and don't
plan any upgrades in the near future, this is a good option for us.