James Monroe
Active Member
Good day, I have reviewed past messages and cannot find anyone with this issue that might help. Here is our problem. We are on E1 9.0, tools 9.1.4.7, by the way.
This past Friday we had an issue where the operating system on the JDE deployment server, JDEDEPLOY, apparently froze up. This was what was told by our now 3rd party hardware hosting service. The symptoms were that you could not connect to JDEDEPLOY from windows file explorer, and the JDE Server Manager link no longer worked when you tried it, although you could remote desktop to it.
Our 3rd party hosting services restarted JDEDEPLOY, and that appeared to correct things such as accessing its folders through windows explorer or other processes.
However, when trying our link to the JDE Server Manager, it does not bring up the server manager login, but after a minute shows the error, This Site Cannot Be Reached JDEDEPLOY refused to connect. See the attachment.
The actual link is jdedeploy:8999/manage/home
If I take this link from any browser that is logged into our network, including connection by VPN, this should give you the server manager login. Since the server was rebooted to correct the 'Frozen' OS, it gives the refused to connect message.
Note that last weekend we moved all of our production servers to this 3rd party service and hosting site. Our IT is saying that the 3rd party is now responsible for this server, and the 3rd party is saying its not an actual hardware problem, so they will not look at it. We did have quite a few issues with many systems including JDE over last weekend as they moved our prod servers to this site. But everything has been working fine all week including the deployment server, until this event this past Friday.View attachment JDEServerManagerError.doc
I'm a the only jde developer and do basic cnc tasks, but not sure where to even look. This has never failed with the deployment server is actually up and running. We had issues moving production servers to this 3rd party size last weekend, but the JDE Server Manger link was working fine until this 'Frozen' OS event.
Any suggestions as to where to start looking would be appreciated.
View attachment JDEServerManagerError.doc
This past Friday we had an issue where the operating system on the JDE deployment server, JDEDEPLOY, apparently froze up. This was what was told by our now 3rd party hardware hosting service. The symptoms were that you could not connect to JDEDEPLOY from windows file explorer, and the JDE Server Manager link no longer worked when you tried it, although you could remote desktop to it.
Our 3rd party hosting services restarted JDEDEPLOY, and that appeared to correct things such as accessing its folders through windows explorer or other processes.
However, when trying our link to the JDE Server Manager, it does not bring up the server manager login, but after a minute shows the error, This Site Cannot Be Reached JDEDEPLOY refused to connect. See the attachment.
The actual link is jdedeploy:8999/manage/home
If I take this link from any browser that is logged into our network, including connection by VPN, this should give you the server manager login. Since the server was rebooted to correct the 'Frozen' OS, it gives the refused to connect message.
Note that last weekend we moved all of our production servers to this 3rd party service and hosting site. Our IT is saying that the 3rd party is now responsible for this server, and the 3rd party is saying its not an actual hardware problem, so they will not look at it. We did have quite a few issues with many systems including JDE over last weekend as they moved our prod servers to this site. But everything has been working fine all week including the deployment server, until this event this past Friday.View attachment JDEServerManagerError.doc
I'm a the only jde developer and do basic cnc tasks, but not sure where to even look. This has never failed with the deployment server is actually up and running. We had issues moving production servers to this 3rd party size last weekend, but the JDE Server Manger link was working fine until this 'Frozen' OS event.
Any suggestions as to where to start looking would be appreciated.
View attachment JDEServerManagerError.doc
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