Bulldog
Active Member
I have a client who is trying to print an employee letter from the Mail Merge application. When they click on the Generate Letter option they can see the letter with no issues, when they click on the Printable View option all is still ok. The problem arises when they then select File/Print Preview, the letter used to load ok but now they have to select View Full Width in order for the letter to show. When they finally click on the print option the letter does not print out. They were using IE7 and all was well, they have recently upgraded to IE9 and this where the problem lies.
Has anyone seen this and have an indication as to what's required to fix? I got them to open IE9 (no JDE involved) and enter a nominal web site into the URL, then click print preview to see if they could see it and they could and it printed? I still think there is an issue with IE9 somehow. Found this link on Microsoft's site:
http://support.microsoft.com/en-us/kb/973479
Any suggestions would be helpful.
thanks..
Has anyone seen this and have an indication as to what's required to fix? I got them to open IE9 (no JDE involved) and enter a nominal web site into the URL, then click print preview to see if they could see it and they could and it printed? I still think there is an issue with IE9 somehow. Found this link on Microsoft's site:
http://support.microsoft.com/en-us/kb/973479
Any suggestions would be helpful.
thanks..