Felipe Vidal
Active Member
Hi JDE Forum,
I'm using JDE E1 8.10.
An error is happening now that I'm trying to do the following process...
(1) Create Purchase Order → (2) Receive Purchase Order → (3) Create and Approve Voucher → (4) Create Payment Group → (5) Write Payment Group → (6) Update Payment Group.
Everything works fine until I get to step (5):
Notes:
I'm using JDE E1 8.10.
An error is happening now that I'm trying to do the following process...
(1) Create Purchase Order → (2) Receive Purchase Order → (3) Create and Approve Voucher → (4) Create Payment Group → (5) Write Payment Group → (6) Update Payment Group.
Everything works fine until I get to step (5):
- We have setup the system with a default account which contains already the NN.
- When I pick the proper record (there is only one) to use the NN as the new payment number, it fills in file F04571.SNC.
- However, when I pick the record, F04572.DOCM remains in zero.
- As a result, the PK document type won't be generated & my voucher would return to the value "Approved".
Notes:
- This is happening only with negative purchase orders (instead of buying, the system is setup for returning RMA). Normal purchase orders are working perfectly fine.
- This is happening in lower environments, but I'm trying to reproduce the process (unsuccessfully). In production we cannot actually tell because the users didn't knew about this process; nonetheless, there are several RMA-related documents, which leads me to think in PROD there is are no issues.