RMA on wrong part sent - A9.3

ToddJordan

Member
How are you handling 'wrong part sent' issues with returns.

Example:
The customer orders part 123, we ship 123A by mistake.
The customer wants to return 123A.

Our current process is awkward in we issue a credit for the correct item. Then we create and order/credit for the incorrect item.

How are you handling this situation?
 
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