How are you handling 'wrong part sent' issues with returns.
The customer orders part 123, we ship 123A by mistake.
The customer wants to return 123A.
Our current process is awkward in we issue a credit for the correct item. Then we create and order/credit for the incorrect item.
I have a problem with missing returned inventory items. A warehouse attendant returned an item to a work order. It hits WO costing via the G/L record and it shows up in P4111 (Inventory transactions), but doesn't appear in the P41202 (Detailed Availability)
This doesn't happen...