How are you handling 'wrong part sent' issues with returns.
The customer orders part 123, we ship 123A by mistake.
The customer wants to return 123A.
Our current process is awkward in we issue a credit for the correct item. Then we create and order/credit for the incorrect item.
In JD Edwards auto cash process If we need to apply refunds to customers accounts ledger based off data feed, how do we get these transactions to be RM or (CO ,CR) instead of -VE RU. Is it the best practice to run a job to convert the -VE amounts to Credit after running the Auto cash...