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Thread: Problem with JDE all of a sudden not recognizing user's local printer.

  1. #1

    Problem with JDE all of a sudden not recognizing user\'s local printer.

    We are running JD Edwards on a citrix server. Typically we don't support local printers but we have a lady at one of our offices that has been running a local printer for years. All of a sudden this morning when she created a pdf report and went to print there were no printers recognized other than the microsoft xps printer. When we check her printers in the control panel she has several including the local printer installed (local as default) but no printer is being recognized by edwards. Any idea what could've caused this?


  2. #2
    Senior Member
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    Re: Problem with JDE all of a sudden not recognizing user\'s local printer.

    This doesn't really sound like a JDE problem. Since she is already viewing the PDF when she tries to print, it looks more like Acrobat is not seeing any printers beyond the Microsoft XPS which is installed with Office.

    This points more towards the Citrix session not mapping her printers when she connects. You should look at how the Citrix server is set to map printers, whether or not the proper drivers are still installed, and the connection settings on her ICA client.

    If you try to connect to a Citrix desktop session, can you see your printers being mapped in the list of printers?
    Ken Wong
    Certified in CNC Implementation and Oracle Cloud Architect
    B73.1.1 through E920
    DB2/400, Oracle, SQL Server
    AS/400, Linux, Windows, Citrix, OAS/WebLogic, WebSphere
    AIS, One View, Orchestrator, UPK
    VMWare, AWS, Azure, Oracle Cloud

  3. #3

    Re: Problem with JDE all of a sudden not recognizing user\'s local printer.

    its weird, sometimes the users will be able to see the printers with no problem and then all of a sudden they will just go away. And then maybe a week or two or even a month or two later they will just come back.

  4. #4
    Senior Member
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    Re: Problem with JDE all of a sudden not recognizing user\'s local printer.

    Try this web site (link). It deals with lots of Citrix issues, though the link takes you right to the printing area.

    Look especially for the Citrix Printing Tool, and Print Detective.
    Ken Wong
    Certified in CNC Implementation and Oracle Cloud Architect
    B73.1.1 through E920
    DB2/400, Oracle, SQL Server
    AS/400, Linux, Windows, Citrix, OAS/WebLogic, WebSphere
    AIS, One View, Orchestrator, UPK
    VMWare, AWS, Azure, Oracle Cloud

  5. #5

    Re: Problem with JDE all of a sudden not recognizing user\'s local printer.

    it should also be noted that often when adobe is not recognizing the printer and the user uses the print button within edwards it will work fine...

  6. #6
    Senior Member
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    Re: Problem with JDE all of a sudden not recognizing user\'s local printer.

    That's because the Print icon from the Row Exit is not using Citrix at all, but going through the printer as configured on the Enterprise Server.
    Ken Wong
    Certified in CNC Implementation and Oracle Cloud Architect
    B73.1.1 through E920
    DB2/400, Oracle, SQL Server
    AS/400, Linux, Windows, Citrix, OAS/WebLogic, WebSphere
    AIS, One View, Orchestrator, UPK
    VMWare, AWS, Azure, Oracle Cloud

  7. #7
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    Re: Problem with JDE all of a sudden not recognizing user\'s local printer.

    If your printers are "suddenly missing" to your users, they didn't get mapped at Citrix logon. Unfortunately, there are multiple possible reasons as to why that happened. It could be failed group policy, failed Citrix policy, printer driver issue, etc...

    We use Citrix servers for all of our users. We have implemented three things that have almost completely removed all of our Printing issues:

    1) We only use HP Printers, and only ones that work with the HP Universal Print Driver. This allows us to only have one single print driver on each Citrix server, and you don't end up with printer driver conflicts.

    2) We use the Citrix Client Printer Management to map printers based on Active Directory Groups. Since we have clients at multiple physical locations, each user only has the printers in their location mapped at Citrix Logon. (All printers are shared from one Print Server)

    3) We have added the program SetDefaultPrinter.exe from thirdring.net to a Technical Menu for our users. This allows them to set their WINDOWS default printer for the Citrix Session from inside OneWorld.

    If all of your users map back to a local printer, you are probably hitting printer driver issues. Did you install a new printer recently before it started happening?

    Hope that is of some help,

    John
    John Otto
    Senior Enterprise Architect
    Johnson Outdoors Inc.
    ---------------------------
    OneWorld Xe, Update 6, SP 23_Y1
    SQL Server 2000, SP 3a
    On Windows 2003 R2 Servers

  8. #8

    Re: Problem with JDE all of a sudden not recognizing user\'s local printer.

    sorry for the delayed response. these are network printers. And it is so random that it baffles me. Sometimes they work and sometimes they just disappear. No new printers installed. We use a variety of printers but most are either xerox (majority), lexmark, or hp.

  9. #9

    Re: Problem with JDE all of a sudden not recognizing user\'s local printer.

    I just did some looking. One of the users who has been using a network printer with no problem called and said she all of a sudden couldn't see the printer in the list in adobe. So I logged into the citrix server, clicked on printers and faxes and scrolled through the list and checked the driver on this particular printer. There was a server 2003 driver as well as an xp driver installed. The server is running 2003 and the users machine is running xp pro so i don't think its a driver mismatch. After I clicked on the print driver properties, the printer came up in the printers and faxes window on the citrix server. I printed a test page from the server and it appeared to print fine. Then I went back and had the user try to print and hers printed as well. One other thing to mention is that when I logged into the citrix server it gave me an error message about 10 times saying that one world encountered a problem and needed to close. Eventually after clicking ok enough times it stopped giving this error message and thats when everything seemed to come together. Any ideas?

  10. #10

    Re: Problem with JDE all of a sudden not recognizing user\'s local printer.

    after a little more experimentation on my own machine here's what is happening. When I log onto JDE and try to print screen or print through adobe i don't see any printers. If I look in the citrix connection center and see what server i'm on and then log onto that server via the remote desktop connection my printers miraculously show up. As soon as I disconnect the remote desktop session the printers are gone again. Any ideas?

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