E9.2 Unable to open applications using all-in-one touch screen pc

angie_moore

Member
Hello,
This is a hardware question. We have several all-in-one pc's running JDE 9.2 in our manufacturing areas. On three of these machines the users are able to sign in and navigate but when they touch the application to open it nothing happens. We are able to get past this by adding a mouse to open applications and complete transactions proving this is an issue with the touch screen and not JDE. It seems that the touch screen is super sensitive. I wonder if the user is not touching the screen just right it's not recognizing the command in the proper field to open the application? Is it also possible that touching the same spot repeatedly would cause a breakdown of the touch screen?
Has anyone experienced this or have any suggestions?
 
Check the hardward documentation on what the equivalent touch sequence is for a left mouse click (usually Select command or Ctrl+Alt+S in a keyboard sequence). It could be a double-tap, or tap-and-hold, or some other wonderful series of gestures. It's possible you can change it and or make it confirm to your user's tapping needs.
 
Exactly Arthur, web software like JDE listens to and requires all sort of hardware event notifications that involve a mouse-- mousedown/up (for mouse click and release), mouseover, etc., and it becomes very difficult to do these things with just a touchscreen, so you start to see shortcuts and interpretations that the writers of JDE do not intend

it's best in the long run to use the JDE web interface with Keyboard and mouse (which these all in ones should support anyway), and then if touchscreens are required, roll your own interface that is specific to touch screens. It's easier than ever-- check some recent presentations in quest or from vendors on orchestrator and oracle visual builder. https://docs.oracle.com/en/cloud/paas/app-builder-cloud/index.html and because this stuff is easier than ever, you might be surprised at the affordability of paying someone to roll out a mobile/touchscreen-optimized app for a limited use case such as out on shop floor.
 
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