Guest
Guest
When attempting to reverse a voucher, the P0411 (Standard Voucher Entry) will allow reversal, but not re-entry. This is occurring inconsistently and we are unable to identify a pattern.
It appears that the recieved amount is somehow increasing the open amount when the reversal is complete. After the open amount is increased, we are unable to re-enter the PV due to a tolerance error --"Amt Exceeds Tolerance".
So far, our only solution has been to completely back out the receiver and re-enter in order to make a payment.
Any suggestions would be greatly appreciated. We recently turned tolerance on and have, obviously, only been getting this error since then. Any ideas why the open amount would be increasing?
Thanks,
Robyn
It appears that the recieved amount is somehow increasing the open amount when the reversal is complete. After the open amount is increased, we are unable to re-enter the PV due to a tolerance error --"Amt Exceeds Tolerance".
So far, our only solution has been to completely back out the receiver and re-enter in order to make a payment.
Any suggestions would be greatly appreciated. We recently turned tolerance on and have, obviously, only been getting this error since then. Any ideas why the open amount would be increasing?
Thanks,
Robyn