Internet Explorer having issues accepting the JAS Cookie

[altquark]

Hi Guys

I have an issue with a client, where IE is not able to accept the JAS cookie - no matter WHAT I do !

I have the JAS server in the "trusted" sites - I have everything set up to "accept cookies" - and have tried IE 6 and IE 7 on various machines to no avail - they all tell me that the cookie is blocked.

However, Firefox and Safari both work fine. So what am I missing ?

bleagh.

 

[daveschultz]

Jon

You may have already checked this, but are cookies blocked through a Group Policy? Do any of their machines accept the cookie, or is it just certain ones that block it?

Dave

 

[klwong]

I know this question sounds off the wall, but does the JAS server name have an underscore ("_") character in it?

 

[altquark]

Thankyou Ken

You're a genius. Yes - the JAS server has an "_" in the name. I completely forgot that was not allowed with JAS Servers !

 

[klwong]

No genius ... just enough memory cells left to remember that I spent 2 days troubleshooting this @!#&* issue last year before stumbling on the fix.

 

[gregglarkin]

Jon,

If it makes you feel better, I had a nasty one with a JAS INI. Somehow or other, a space got added on to the end of a line in a crucial section of the Jas.INI. I went back and forth for days. Finally a JDE third level guy (shows you how long ago this issue was) found the extra space. We deleted the space and all of a sudden things worked. Good catch Ken!

Gregg

 

[cdawes]

Yeah and don't forget that the 8.97 Server Manager server can't have a server name with a '_' either.

Geez, wish that would have been on page one eh?

 

[altquark]

You know, the "_" might actually be a godsend.

Firefox is connecting to the JAS server really well, and the company has been worried that people who install weird stuff to their Internet Exploders (which is VERY difficult to prevent, especially when profile and admin management isn't part of our role) will end up installing something that either

a. breaks IE, so it won't work at all against the JAS server
b. Screws up IE, so data corruption might be a factor
c. Installs spyware, so the JAS server is compromised

However, Firefox can easily be set up to ONLY browse a specific website using a profile - and we have even found a nice plug-in that removes all the menus. As such, we can hard-code the Firefox browser for a users workstation to go to the JAS Server - and nothing else - and presto - we've automatically nixed the entire issue about browser management !!!

Users can install whatever bouncy purple gorilla or toolbar they wish - it won't affect the firefox installation, and hence it won't put JDE data at risk !

I love it !

Now, I'm not saying start installing Firefox everywhere right now - but we're experimenting with this in CRP at my customer - if we find issues, I'll publish them - but right now, it looks great !

 

[klwong]

The users don't need import/export to Excel or Word? Or did that get fixed somehow? Are you using one of the Mozilla workarounds for ActiveX use?

 

[altquark]

Import/Export is working fine under Firefox 2.0.0.11

Not sure about the activex though - I emailed you direct.

 

[AllisonD]

Along the line of discussion about the ‘_’ (underscore) being part of the JAS Server name. Is a ‘-‘ (dash) legal? The reason I ask is that we’re getting squirrelly apps timeouts while users are actively engaged within the APP also when moving from one active app to open another. We haven’t been able to pin this down yet. Sorry for fishing…getting desperate. WAS V6

 

[klwong]

Yes, it is possible to have a dash ("-") or period (".") in the JAS server name. The rule is alphanumeric characters only, plus "-" and/or "." if you want cookies to work right in Internet Explorer, after taking MS IE patch Q313675.

What happens when the users get timeouts while in the application? Do they get:

"You have been logged out of this application.
The PeopleSoft session for this application has timed out, if you were in the middle of processing a transaction that transaction will need to be reentered. To log back in, please close this window and restart your application."

If so, this is also a cookie problem. You must go to "Internet Options" in either IE or Control Panel, go to the Privacy tab and hit Advanced. Check the box to "Override automatic cookie handling" and check the box for "Always allow session cookies."

Hopefully your other timeouts are set at reasonable values.

 

[AllisonD]

Thanks Ken,
We've been down the road on the Internet Options for Cookie handling so we' re ok there. We've done the settings as per JDE/IBM for JAS and Websphere. To me it feels like we lose it between the Enterprise Server and the JAS client because the users session on JAS hangs there till it times out on id le time or we force the disconnect. I appreciate the input, at least it co nfirms we have done some things right.


From: [email protected] [mailto:[email protected]] On B ehalf Of klwong
Sent: Monday, January 28, 2008 3:29 PM
To: [email protected]
Subject: Re: Internet Explorer having issues accepting the JAS Cookie

Yes, it is possible to have a dash ("-") or period (".") in the JAS server name. The rule is alphanumeric characters only, plus "-" and/or "." if you want cookies to work right in Internet Explorer, after taking MS IE patch Q 313675.

What happens when the users get timeouts while in the application? Do they get:

"You have been logged out of this application.
The PeopleSoft session for this application has timed out, if you were in t he middle of processing a transaction that transaction will need to be reen tered. To log back in, please close this window and restart your applicatio n."

If so, this is also a cookie problem. You must go to "Internet Options" in either IE or Control Panel, go to the Privacy tab and hit Advanced. Check t he box to "Override automatic cookie handling" and check the box for "Alway s allow session cookies."

Hopefully your other timeouts are set at reasonable values.

Ken Wong, Sr. Technical Consultan! t (CNC) Profit Concepts International B7 3.1.1 through E812 DB2/400, Oracle, SQL Server AS/400, Windows, Citrix, OAS , WebSphere, VMWare

 

[altquark]

Re: RE: Internet Explorer having issues accepting the JAS Cookie

Maybe the kernels are dying on the application server side ? Anything in the server logs indicating that ?

 

[AllisonD]

RE: RE: Internet Explorer having issues accepting the JAS Cookie

Not that we've spotted yet, but we're going to crank up the logging level t o see if we can catch something new. Right now we're isolating the three J AS servers (they were load balancing before) to see if we can narrow down t he variables. We'll see. Thanks again for your input, if we get anything ne w that I think can add to the clues I'll toss'em out here.

From: [email protected] [mailto:[email protected]] On B ehalf Of altquark
Sent: Monday, January 28, 2008 7:49 PM
To: [email protected]
Subject: Re: RE: Internet Explorer having issues accepting the JAS Cookie

Maybe the kernels are dying on the application server side ? Anything in th e server logs indicating that ?

Jon Steel EnterpriseOne Technical Specialist erpSOURCING LLC http://www.erp sourcing.com [email protected]<mailto:[email protected]> 24/7 Assistance - (904) 382 57 01

 

[StewartSchatz]

Another way to get around the IE "_" issue is to create a DNS record that points to your JAS server. For example, where I work, we used erp.company.com.

 

[Dosenb]

John,

Could you let me know the plug-in you are using to secure your Firefox browser to enable just the JDE URL ?
Could you disable the close button as-well ?

Thanks.

B.Dosen
8.12/8.96 H1 on i5