klwong
Legendary Poster
I have inherited a configuration where the client uses Create!Form and CheckDefense to send a file to the bank every night. The process has been working fine for almost 4 years, and suddenly stopped functioning at the beginning of this week.
I had to figure out what was going on at first, how the whole process works, but I think I've got it narrowed down to CheckDefense not converting the Create!Form output text file into the bank-approved fixed length ASCII file.
I logged into CheckDefense, but noticed that some menus were missing that are mentioned in the user's manual. I looked at the Help-About menu item, and saw that the user, company, and serial number information were blank.
Now I'm wondering if something happened to this server that would cause the information to go missing, and if maybe that is the cause of CheckDefense not converting the files any more.
Any thoughts?
I had to figure out what was going on at first, how the whole process works, but I think I've got it narrowed down to CheckDefense not converting the Create!Form output text file into the bank-approved fixed length ASCII file.
I logged into CheckDefense, but noticed that some menus were missing that are mentioned in the user's manual. I looked at the Help-About menu item, and saw that the user, company, and serial number information were blank.
Now I'm wondering if something happened to this server that would cause the information to go missing, and if maybe that is the cause of CheckDefense not converting the files any more.
Any thoughts?