Sef
VIP Member
Hi all,
Here is a little teaser for all A/R experts:
1) Receive a payment from a customer and do not apply to an invoice. This creates an RU document (for eg 1000 AUD)
2) Exit Receipt entry (P03B102), but DO NOT post the batch
3) Re-enter P03B102, find the batch again and offset the unapplied cash against one or more invoices and accept.
Result: Invoices now show as paid, but unapplied cash remains. When inquiring on the payment the details show:
Amount applied = 1000
Amount unapplied = -1000
The issue does not occur, when the batch is posted before offsetting against invoices.
The A/R manual (in a round about way) says that unapplied cash must be posted before offsetting, but there is no way to ensure this is actually done.
*** Has anybody else encountered this issue?
*** What did you do to fix (modify) or prevent this. Did you choose a procedural solution or did you maybe apply a mod that prevents selection of unapplied and unposted amounts. Or is there maybe a setup we are missing?
Any help/feedback is greatly appreciated
Rgds,
Here is a little teaser for all A/R experts:
1) Receive a payment from a customer and do not apply to an invoice. This creates an RU document (for eg 1000 AUD)
2) Exit Receipt entry (P03B102), but DO NOT post the batch
3) Re-enter P03B102, find the batch again and offset the unapplied cash against one or more invoices and accept.
Result: Invoices now show as paid, but unapplied cash remains. When inquiring on the payment the details show:
Amount applied = 1000
Amount unapplied = -1000
The issue does not occur, when the batch is posted before offsetting against invoices.
The A/R manual (in a round about way) says that unapplied cash must be posted before offsetting, but there is no way to ensure this is actually done.
*** Has anybody else encountered this issue?
*** What did you do to fix (modify) or prevent this. Did you choose a procedural solution or did you maybe apply a mod that prevents selection of unapplied and unposted amounts. Or is there maybe a setup we are missing?
Any help/feedback is greatly appreciated
Rgds,