I've seen this before - run regedit on her PC. Go to
HKEY_CURRENT_USER/software/jdedwards/oneworld/explorer and delete her user
and any generic users. The key gets created when a user first logs in so it
is no big deal. Hopefully this will fix your user for both her original and
her new login. Good luck.
HP9000/Oracle 8.0.5/Base (Distribution) XE (financials)