Voided Chargebacks Printing as Open on Statements

[Deborah_Foster]

I am finding that all our voided chargebacks appear as open items on the customer statements. We use R03B500X to generate the statements.
I have checked the F03B11 records and can't see anything that would trigger this. The have zero in the amount open field, are posted and have a void and closed date.
Anyone else run accross this?
If so how did you fix it?

Any suggestions would be appreciated.
Thanks,

 

[lross]

Hi Deborah

I believe when the statement is run, a refresh program is generated. It
updates the F03B20 and F03B21. That is where the statement gets its
information from.

Lindsay