G_Smith
Well Known Member
Working with JD Edwards World Software for the past 10 years and had never seen the Software Protection Environment Error, 3412. Well we have had it occur twice this week already (Tuesday evening and Thursday evening).
We are told that the Software License Manager User Indexes have been corrupted. Of course you have to get everyone off the system to unlock the user indexes (JDE_IDX_1 thru JDE_IDX_6) then delete the first four and run a job (J98802JQ) to rebuild them. We already run that job weekly when we IPL and restart QBATCH (per JDE suggestion).
A week ago we started using the DoveTree Canyon Software to interface to some warehouse carousel mangement equipment. There seems to be several "READ operations failed on JDE_IDX_4" being logged to the Software License Manager Audit now and the majority are from the user profile running the new software. Of course until we started having this problem we didn't know if we had any of these errors or not. Seems after an x number of errors the User Index takes one too many hits and gets corrupted.
Has anyone else seen a similar problem? Of course the SLM Software is protected and without source code so we can't tell what is happening to the User Index or why. Then the interface software is provided by a third party company that doesn't seem very AS400 system literate.
Thanks.
We are told that the Software License Manager User Indexes have been corrupted. Of course you have to get everyone off the system to unlock the user indexes (JDE_IDX_1 thru JDE_IDX_6) then delete the first four and run a job (J98802JQ) to rebuild them. We already run that job weekly when we IPL and restart QBATCH (per JDE suggestion).
A week ago we started using the DoveTree Canyon Software to interface to some warehouse carousel mangement equipment. There seems to be several "READ operations failed on JDE_IDX_4" being logged to the Software License Manager Audit now and the majority are from the user profile running the new software. Of course until we started having this problem we didn't know if we had any of these errors or not. Seems after an x number of errors the User Index takes one too many hits and gets corrupted.
Has anyone else seen a similar problem? Of course the SLM Software is protected and without source code so we can't tell what is happening to the User Index or why. Then the interface software is provided by a third party company that doesn't seem very AS400 system literate.
Thanks.