zuccoa
Active Member
We do have bronze plan, mainly to be granted that we can access new
versions, patches, SAR's, etc.
Actually, I tried just a couple of times to mail the support center (for
Europe, they're based in UK) for a problem related to Liras <-> Euros
transactions out of balance.
I've sent them very detailed informations (screenshots, printouts, etc.)
but, finally, I've been told that I should run the test in the "vanilla"
environment ("pristine" should be their keyword) in order to allow them do
the very same.
Well, we don't keep the vanilla environment on line and the setup should be
in any case so far from our "live" one that I just closed the issue with
them and found a solution internally.
TUBILUX PHARMA SPA
IS Manager
Andrea Zucconi
-----Messaggio originale-----
Da: suni [SMTP:[email protected]]
Inviato: venerdi 15 marzo 2002 17.57
A: [email protected]
Oggetto: JDE Support Alternatives
Due to major cost containment issues at our company, and the spiraling cost
of JDE support maintenance, we are looking for alternatives to JDE
Maintenance Support. I am not aware of any companies that provide support
for JDE, but would like to know if any exist?
We are currently under JDE's SILVER maintenance plan and are looking at
what
it would mean to drop down to the BRONZE plan. (The basic difference
between the two as I understand it, is both provide access to the KG, but
under the Bronze plan, I could not log a call or actually talk to technical
support. This is available under the Silver plan). There have been times
when we search the KG, can't find a resolution, so we log a call and they
say, oh yea, see SAR# such and such. The information is there, but we
couldn't find it. This makes me nervous that I would no longer have that
basic access, let alone if something major came up but I couldn't get the
support I needed from JDE. On the other hand, its hard to justify
thousands
of $$ for this insurance.
I have checked all forums in the JDELIST archives, but found little
information beyond one thread where maintenance was totally dropped and
there were issues a few years later, and so they re-instated maintenance by
paying all missed years of support.
Is there anyone out there who is on the Bronze plan and is willing to talk
about pros/cons, or who is aware of alternatives to JDE support and how it
is working for them?
Thanks very much!
Suni Sommers
Foss Maritime Co
Seattle, WA
World A7.3 Cume 11
--------------------------
versions, patches, SAR's, etc.
Actually, I tried just a couple of times to mail the support center (for
Europe, they're based in UK) for a problem related to Liras <-> Euros
transactions out of balance.
I've sent them very detailed informations (screenshots, printouts, etc.)
but, finally, I've been told that I should run the test in the "vanilla"
environment ("pristine" should be their keyword) in order to allow them do
the very same.
Well, we don't keep the vanilla environment on line and the setup should be
in any case so far from our "live" one that I just closed the issue with
them and found a solution internally.
TUBILUX PHARMA SPA
IS Manager
Andrea Zucconi
-----Messaggio originale-----
Da: suni [SMTP:[email protected]]
Inviato: venerdi 15 marzo 2002 17.57
A: [email protected]
Oggetto: JDE Support Alternatives
Due to major cost containment issues at our company, and the spiraling cost
of JDE support maintenance, we are looking for alternatives to JDE
Maintenance Support. I am not aware of any companies that provide support
for JDE, but would like to know if any exist?
We are currently under JDE's SILVER maintenance plan and are looking at
what
it would mean to drop down to the BRONZE plan. (The basic difference
between the two as I understand it, is both provide access to the KG, but
under the Bronze plan, I could not log a call or actually talk to technical
support. This is available under the Silver plan). There have been times
when we search the KG, can't find a resolution, so we log a call and they
say, oh yea, see SAR# such and such. The information is there, but we
couldn't find it. This makes me nervous that I would no longer have that
basic access, let alone if something major came up but I couldn't get the
support I needed from JDE. On the other hand, its hard to justify
thousands
of $$ for this insurance.
I have checked all forums in the JDELIST archives, but found little
information beyond one thread where maintenance was totally dropped and
there were issues a few years later, and so they re-instated maintenance by
paying all missed years of support.
Is there anyone out there who is on the Bronze plan and is willing to talk
about pros/cons, or who is aware of alternatives to JDE support and how it
is working for them?
Thanks very much!
Suni Sommers
Foss Maritime Co
Seattle, WA
World A7.3 Cume 11
--------------------------
