SKH
Well Known Member
Hi All,
Not sure if this is still causing issues for anyone? We started having this issue pop up on random machines running IE 7 / 8 over the past couple of months.
We finally linked the problem to the below. We've since rolled out this change to all workstations and the issue has not been reported again.
Nothing is reported in any of the JAS or Enterprise server logs for the applications stuck in processing. After running Performance Workbench Document 747328.1 on the debug logs, no delays are captured.
The issue is symptomatic of installing IE7 or IE 8 and then installing an older version of E1 system code, or uninstalling Internet Explorer incompletely.
Check the following Windows registry key value:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B}\1.1\0\win32\
• If it is IE6, the value should be c:\windows\system32\shdocvw.dll - where c:\Windows is the Windows install directory.
• If it is IE7 or IE 8, the value should be c:\windows\system32\ieframe.dll - where c:\Windows is the Windows install directory.
Prior to Tools Release 8.96.1.0, the E1 client install registers SHDOCVW.DLL which sets the registry to the IE6 value. Starting with TR 8.96.1.0, E1 no longer registers this DLL.
For Internet Explorer 7 or 8 change the registry value to use IEFRAME.DLL. Internet Explorer should be closed before making this change.
Caution: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to the Windows registry. Registry modifications should only be carried out by persons experienced in the use of registry editor or other applications. It is recommended that a complete backup of the registry and workstation be made prior to making registry changes.
Not sure if this is still causing issues for anyone? We started having this issue pop up on random machines running IE 7 / 8 over the past couple of months.
We finally linked the problem to the below. We've since rolled out this change to all workstations and the issue has not been reported again.
Nothing is reported in any of the JAS or Enterprise server logs for the applications stuck in processing. After running Performance Workbench Document 747328.1 on the debug logs, no delays are captured.
The issue is symptomatic of installing IE7 or IE 8 and then installing an older version of E1 system code, or uninstalling Internet Explorer incompletely.
Check the following Windows registry key value:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B}\1.1\0\win32\
• If it is IE6, the value should be c:\windows\system32\shdocvw.dll - where c:\Windows is the Windows install directory.
• If it is IE7 or IE 8, the value should be c:\windows\system32\ieframe.dll - where c:\Windows is the Windows install directory.
Prior to Tools Release 8.96.1.0, the E1 client install registers SHDOCVW.DLL which sets the registry to the IE6 value. Starting with TR 8.96.1.0, E1 no longer registers this DLL.
For Internet Explorer 7 or 8 change the registry value to use IEFRAME.DLL. Internet Explorer should be closed before making this change.
Caution: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to the Windows registry. Registry modifications should only be carried out by persons experienced in the use of registry editor or other applications. It is recommended that a complete backup of the registry and workstation be made prior to making registry changes.
