ssolberg
VIP Member
PO\'s and Warranty Items on those PO\'s
Our users have come up with something I wanted to see if anyone else has had to deal with and how they may have acccomplished it in E1. What they want to do is to be able to "track" warranty information about something they order so that if they have to return it how would they be able to find out what their exposure is.
My first hope was that this applied to stock inventory items they were ordering (and sometimes it is) but for the most part, they are talking about non-stock (J line type stuff on the PO) items on PO's.
Here is the example they give:
They buy a Widget on a PO.
The manufacturer warranty is 1 year
My companies obligation to the "customer" it is going to is 2 years
The Widget breaks after 1.5 years (or any time for that matter)
How do I determine by looking in E1 if this part is still under a warranty?
Does that make sense? Anyone have any similar procedures or processes you use to handle such things? There are no Sales Orders in JDE in this process I'm discussing. The "customer" is more an internal thing.
Our users have come up with something I wanted to see if anyone else has had to deal with and how they may have acccomplished it in E1. What they want to do is to be able to "track" warranty information about something they order so that if they have to return it how would they be able to find out what their exposure is.
My first hope was that this applied to stock inventory items they were ordering (and sometimes it is) but for the most part, they are talking about non-stock (J line type stuff on the PO) items on PO's.
Here is the example they give:
They buy a Widget on a PO.
The manufacturer warranty is 1 year
My companies obligation to the "customer" it is going to is 2 years
The Widget breaks after 1.5 years (or any time for that matter)
How do I determine by looking in E1 if this part is still under a warranty?
Does that make sense? Anyone have any similar procedures or processes you use to handle such things? There are no Sales Orders in JDE in this process I'm discussing. The "customer" is more an internal thing.
