Autolitho
Member
JD EnterpriseOne 9.0 \'hangs\' during printing and saving
Our system has been unstable since Friday, and yesterday (Monday) as of 2am in the morning, we started experiencing mission-critical stoppages. We are still able to log into JDE but we cannot print and we cannot save records.
These stoppages occur during various activities:
1. Saving a record: when the user completes data entry and clicks OK, the system takes a very long time "processing" and then reports the error message: “TRANSACTION ERROR The transaction cannot be committed. It was cancelled.”
2. Printing. When a user clicks OK in the Printer Selection dialog box, it goes in “Processing” mode for 2 or 3 minutes, after which it hangs and reports “Your report has NOT been submitted successfully.”
At other times the printing process completes, but in the Submitted Jobs, it remains in a status of “Processing” forever.
3. Exiting a form without saving: this also takes long time, with “processing” error message, before crashing with Business Function error.
<font color="red">These problems occur only in the PD environment. </font> In QA and PY, printing or saving is OK. Printing is also OK in PD’s Fat Client. When we reboot the full system, we can print 3 or 4 documents in PD before the system hangs again; but this is only occasional.
Our system has been unstable since Friday, and yesterday (Monday) as of 2am in the morning, we started experiencing mission-critical stoppages. We are still able to log into JDE but we cannot print and we cannot save records.
These stoppages occur during various activities:
1. Saving a record: when the user completes data entry and clicks OK, the system takes a very long time "processing" and then reports the error message: “TRANSACTION ERROR The transaction cannot be committed. It was cancelled.”
2. Printing. When a user clicks OK in the Printer Selection dialog box, it goes in “Processing” mode for 2 or 3 minutes, after which it hangs and reports “Your report has NOT been submitted successfully.”
At other times the printing process completes, but in the Submitted Jobs, it remains in a status of “Processing” forever.
3. Exiting a form without saving: this also takes long time, with “processing” error message, before crashing with Business Function error.
<font color="red">These problems occur only in the PD environment. </font> In QA and PY, printing or saving is OK. Printing is also OK in PD’s Fat Client. When we reboot the full system, we can print 3 or 4 documents in PD before the system hangs again; but this is only occasional.
