Terry DeMoure
VIP Member
Re: RE: E1 8.11 Upgrade to Tools 8.98.2 IE8 introduces the Flashing Screen
Actually Andy....Help Desk Work Orders and ESU Patches and Fixes are two different worlds; or at least, two different departments at Oracle.
The good news though is Configuration Manager, when fully operational for JDE customers, will identify every patch, update, knowledge article, etc. you need on your dashboard when you login to My Oracle Support. And when you open any SR, your system configuration, applicable to the problem being experiencede, is automatically attached to your SR and your SR given priority over submitted SR's without configurations attached.
And here is a peek at the future...we were told that eventually users will be able to open SR directly from the problem they experience, real time in E1, in tandem with their installed Configuiration Manager. More to come on that one.
Now if we can get the world out to anyone experiencing similar problems with screens in E1, on TR 8.98.2 and IE8 to mention SAR 8955985 in their SR as well, we are going to see the problem resolved with an ESU quickly.
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Terry, that's a ridiculous answer from Oracle. I feel sorry for the support<br>technician who has to repeat this message to clients.<br><br> <br><br>Perhaps you should gently suggest to Oracle that they consider using JD<br>Edwards software for their support application. I'm not a developer, but it<br>seems to me that when a fix (workorder) is ready for an ESU release, the<br>status changes and JDE workflow could be initiated, generating emails to all<br>clients who have registered an interest in that SAR. I'm sure my company<br>and many others have qualified developers who would be glad to help Oracle<br>program this functionality. <br><br> <br><br>Andy <br><br> <br><br> <br><br>From: [email protected] [mailto:[email protected]] On<br>Behalf Of Terry DeMoure<br>Sent: Wednesday, March 24, 2010 10:59 AM<br>To: [email protected]<br>Subject: Re: E1 8.11 Upgrade to Tools 8.98.2 IE8 introduces the Flashing<br>Screen<br><br> <br><br>Oracle Support left me a message last night that SAR 8955985 would not be<br>searchable on My Oracle Support Patches and Updates until the ESU was<br>completed and released. I am sorry for the misinformation. <br><br>I responded that I felt that I being required to login into My Oracle<br>Support to search every few days to status this fix was unacceptable. If the<br>search came up empty, I would know the fix was not completed. If the search<br>brought up an ESU, I would know it was completed. This method of statusing<br>would not suffice our user community, whom have patiently been waiting for<br>this problem to be resolved. <br><br>The support technician replied that these are the normal procedures for DMC<br>and all of their clients. The process of releasing an ESU is not an easy one<br>and is time consuming. I would have to understand that when an ESU is<br>released, it has several fix or objects within it. Each one has to be tested<br>and proven to be a successful fix. Then the ESU install has to be tested.<br>The technician went on to say that we in support have no control of ESUS,<br>ASUS, SP or TRS, testing or ETAS. I was encouraged to contact our account<br>manager to engage them in helping us track the SAR until completion. <br><br>I did contact our Account Manager this morning and he is now looking into<br>the matter. I suggest that any of you that have deluged me with emails about<br>your similar experiences with flashing screens, TR 8.98.2 and newer, and IE8<br>do the same and have your respective account manager monitor progress on<br>this SAR 8955985. The Oracle Developers were able to recreate this problem<br>in the lab and acknowledged their urgent need to resolve the problem. We<br>just need to continue our pressure for expedient resolution.<br><br>Terry H. DeMoure Business Systems Analyst DMC Designed Metal Connections<br>14800 South Figueroa Street Gardena, CA 90247 Vice President, S.C.U.G.<br>Southern California RUG - Oracle JDE E1/World<br><br> _____ <br><br><br>The entire<br>JDELIST thread is available for viewing.<br><br><br>Looking for a job? Check out the Job<br>forum<br><br><br>This is the JDELIST EnterpriseOne Mailing List.<br>JDELIST is not affiliated with JDEdwardsR. <br><br>To unsubscribe from this list via email, Click<br><mailto: [email protected]?Subject=Unsubscribe&Body=Sirs,<br><br>Pl<br>ease remove this address from the JDELIST EnterpriseOne M<br><br> <br><br><br>
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Actually Andy....Help Desk Work Orders and ESU Patches and Fixes are two different worlds; or at least, two different departments at Oracle.
The good news though is Configuration Manager, when fully operational for JDE customers, will identify every patch, update, knowledge article, etc. you need on your dashboard when you login to My Oracle Support. And when you open any SR, your system configuration, applicable to the problem being experiencede, is automatically attached to your SR and your SR given priority over submitted SR's without configurations attached.
And here is a peek at the future...we were told that eventually users will be able to open SR directly from the problem they experience, real time in E1, in tandem with their installed Configuiration Manager. More to come on that one.
Now if we can get the world out to anyone experiencing similar problems with screens in E1, on TR 8.98.2 and IE8 to mention SAR 8955985 in their SR as well, we are going to see the problem resolved with an ESU quickly.
[ QUOTE ]
Terry, that's a ridiculous answer from Oracle. I feel sorry for the support<br>technician who has to repeat this message to clients.<br><br> <br><br>Perhaps you should gently suggest to Oracle that they consider using JD<br>Edwards software for their support application. I'm not a developer, but it<br>seems to me that when a fix (workorder) is ready for an ESU release, the<br>status changes and JDE workflow could be initiated, generating emails to all<br>clients who have registered an interest in that SAR. I'm sure my company<br>and many others have qualified developers who would be glad to help Oracle<br>program this functionality. <br><br> <br><br>Andy <br><br> <br><br> <br><br>From: [email protected] [mailto:[email protected]] On<br>Behalf Of Terry DeMoure<br>Sent: Wednesday, March 24, 2010 10:59 AM<br>To: [email protected]<br>Subject: Re: E1 8.11 Upgrade to Tools 8.98.2 IE8 introduces the Flashing<br>Screen<br><br> <br><br>Oracle Support left me a message last night that SAR 8955985 would not be<br>searchable on My Oracle Support Patches and Updates until the ESU was<br>completed and released. I am sorry for the misinformation. <br><br>I responded that I felt that I being required to login into My Oracle<br>Support to search every few days to status this fix was unacceptable. If the<br>search came up empty, I would know the fix was not completed. If the search<br>brought up an ESU, I would know it was completed. This method of statusing<br>would not suffice our user community, whom have patiently been waiting for<br>this problem to be resolved. <br><br>The support technician replied that these are the normal procedures for DMC<br>and all of their clients. The process of releasing an ESU is not an easy one<br>and is time consuming. I would have to understand that when an ESU is<br>released, it has several fix or objects within it. Each one has to be tested<br>and proven to be a successful fix. Then the ESU install has to be tested.<br>The technician went on to say that we in support have no control of ESUS,<br>ASUS, SP or TRS, testing or ETAS. I was encouraged to contact our account<br>manager to engage them in helping us track the SAR until completion. <br><br>I did contact our Account Manager this morning and he is now looking into<br>the matter. I suggest that any of you that have deluged me with emails about<br>your similar experiences with flashing screens, TR 8.98.2 and newer, and IE8<br>do the same and have your respective account manager monitor progress on<br>this SAR 8955985. The Oracle Developers were able to recreate this problem<br>in the lab and acknowledged their urgent need to resolve the problem. We<br>just need to continue our pressure for expedient resolution.<br><br>Terry H. DeMoure Business Systems Analyst DMC Designed Metal Connections<br>14800 South Figueroa Street Gardena, CA 90247 Vice President, S.C.U.G.<br>Southern California RUG - Oracle JDE E1/World<br><br> _____ <br><br><br>The entire<br>JDELIST thread is available for viewing.<br><br><br>Looking for a job? Check out the Job<br>forum<br><br><br>This is the JDELIST EnterpriseOne Mailing List.<br>JDELIST is not affiliated with JDEdwardsR. <br><br>To unsubscribe from this list via email, Click<br><mailto: [email protected]?Subject=Unsubscribe&Body=Sirs,<br><br>Pl<br>ease remove this address from the JDELIST EnterpriseOne M<br><br> <br><br><br>
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