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AR and collections


Does anyone have any experience utilizing the AR module and the workflow tool to facilitate the process of calling customers who are delinquent? Basically it would need to distribute delinquent accounts to 60-100 collectors in a balanced and prioritized fashion. This distribution could depend on amount owed, days delinquent, delinquency event (e.g. NSF checks). Certainly there would be alot of complexities in managing this work across multiple collectors. I am thinking someone probably has gone down this road ahead of us and wondering if it is worth it or if a more specific package is the better road.