angie_moore
Member
Hello,
This is a hardware question. We have several all-in-one pc's running JDE 9.2 in our manufacturing areas. On three of these machines the users are able to sign in and navigate but when they touch the application to open it nothing happens. We are able to get past this by adding a mouse to open applications and complete transactions proving this is an issue with the touch screen and not JDE. It seems that the touch screen is super sensitive. I wonder if the user is not touching the screen just right it's not recognizing the command in the proper field to open the application? Is it also possible that touching the same spot repeatedly would cause a breakdown of the touch screen?
Has anyone experienced this or have any suggestions?
This is a hardware question. We have several all-in-one pc's running JDE 9.2 in our manufacturing areas. On three of these machines the users are able to sign in and navigate but when they touch the application to open it nothing happens. We are able to get past this by adding a mouse to open applications and complete transactions proving this is an issue with the touch screen and not JDE. It seems that the touch screen is super sensitive. I wonder if the user is not touching the screen just right it's not recognizing the command in the proper field to open the application? Is it also possible that touching the same spot repeatedly would cause a breakdown of the touch screen?
Has anyone experienced this or have any suggestions?