cdeckard
Active Member
Hi List,
Has anyone been able to successfully implement escalation in CSMS? I created a queue in Queue Revisions. I highlighted that queue and took row exit Workflow Group Revisions and used that queue number (parent number) and structure type WFS and clicked add. Group 1 is a distribution list (setup in address book with search type of M for Distribution list. Group 2 is also a distribution list. First Response has been selected for the parent. Group 1 distribution list has 2 people assigned to it as group 1. The message only goes to the first person. Any ideas?
Thanks in advance.
Cheryl
ES - AS/400
Deployment - NT
Citrix WTS
Xe 14.1
Has anyone been able to successfully implement escalation in CSMS? I created a queue in Queue Revisions. I highlighted that queue and took row exit Workflow Group Revisions and used that queue number (parent number) and structure type WFS and clicked add. Group 1 is a distribution list (setup in address book with search type of M for Distribution list. Group 2 is also a distribution list. First Response has been selected for the parent. Group 1 distribution list has 2 people assigned to it as group 1. The message only goes to the first person. Any ideas?
Thanks in advance.
Cheryl
ES - AS/400
Deployment - NT
Citrix WTS
Xe 14.1