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You are absolutely right my young JDE knight. However, hypothetically if you are contracted through a large JDE consulting firm to go into a client company for thousands of dollars to manage the CNC portion of a Tools Upgrade, and you have to ask someone at the company to get you the instructions, you are the wrong guy for the job...and so is your consulting company. I wouldn't consider utilizing or recommending your consulting company ever again.
The Oracle JD Edwards World and EnterpriseOne consultants that are at the top of their game, and I know most of these best of the best in this country, having the pleasure to even work with a couple out in the West over the last decade, and they have everything they need to achieve the exemplary service they have built their reputation on...in expertise, documentation, and experience. If they don't, you are NOT working with the best.
Do not let yourself succumb to the dark side of the "farce" my young JDE warrior.