Sales Order Confirmation

[kalpathysundaram]

We have a situation during sale order confirmation. When we do a partial shippment, the balance quantity is written in the sales order detail line as a seperate line and treat the line as back ordered. . This is, inspite of setting the option 3 in the process tab of the processing option of ship confirmation program to 'blank'. As per the documentation it should back order only if we set it to '1'. Moreover this back ordered items are appearing in the invoice print out and update sales program. Have anybody encountered such issue. ? If so what is the solution.

We are using OW Xe SP 20 , DEP WIN NT , ENT WIN NT , SQLSERVER

 

[Sef]

Hi Kalpathy

Are you sure the remnant line is put on backorder or does the remant qty show as Qty shipped in Customer service inquiry?
Partial ship confirm will always split the sales order in multiple lines whether the remnant is put on backorder or not.

If this is the case AND the status code is such that the next process (in your case invoice print) is set to include the remnant line, this line will be included on the invoice and (depending on further processing options) also on end of day processing even when the line is not yet ship confirmed (the cardex entry will now be created during end of day instead of during ship confirm).

All this is purely speculation, but if you have the following scenario (or variation), the issue you describe will happen.

Order activity rules (eg for SO line type S):

520 540 SO Entry
540 560 Pick slip print
560 580 Ship confirm
580 620 Invoice print
620 999 End of day

Invoice Print Proc option
Status code from: 560
Status code to: 580
Status override code: 620

Hope this helps
Rgds,

 

[kalpathysundaram]

This issue is resolved. As you had indicated, it was to do something with data selection using next status code. Thanks

 

[Sef]

No Probs,

It's always nice to see some feedback on resolved issues, not just this one but also all issues in general.

Rgds,