RMA

[sandeep]

Hi List,
Am stuck with the functionality of RMA ( Return material Authorisation). Have gone through the White Papers on KG but am still in the dark.
Would Like to know exactly how the process is set up for
A : Incorrect Material shipped to customer : Returned by the customer and Correct Material Shipped back to him.

Do we generate a PO for the Material being Returned by the customer and an SO for the correct material being shipped back to him.
This takes care of the material flow.
However, how is the financial mess handle.
I mean the Customer needs to be credited with the Incorrect amount worth the wrong goods and reinvoiced again for the Correct material.

All sugesstions are Welcome ( Maybe Beyond RMA)

Thanks

Sandeep

 

[peterban]

Hi Sandeep!

The RMA is used for the return and the credit order. The credit order will
be used to net out the revenue, cogs, inventory and AR elements, whereas the
return is used to update inventory and cogs (or similar - should really be
GRNI but this does not apply as its for a customer). Some of these entries
will net out but its up to your accountants as to where they are going.

So that was a long way of saying yes - RMA returns stock then you raise
another order to ship it back out again. If it's just a return then only
the RMA would be raised.

Note that if it's just a value difference you should look to only raise a
credit for the difference in the value.

I hope this helps

Peter

Peter Bannister : [email protected]
1st Consulting Ltd : www.1stconsulting.biz
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