Hi,
The Quest EnterpriseOne page has the link to this doc and other useful Oracle docs.
Look here:
http://www.questdirect.org/QuestDirect/Applications/JD+Edwards+EnterpriseOne/
and scroll down a page.
I think the one that you are looking for is called
'JD Edwards EnterpriseOne Support Policy'
Other stuff on the same page fyi
- JD Edwards EnterpriseOne Knowledge Browser
- JD Edwards EnterpriseOne Upgrade Resources - Evaluate, Plan and Execute
- JD Edwards EnterpriseOne Minimum Technical Requirements
- JD Edwards EnterpriseOne Platform Statement of Direction
- General Support Policy
- JD Edwards EnterpriseOne Support Policy
- Support Contacts & Hours
- Trouble Shooting Guide and Case Escalation Process
- Investment Guides and Price Lists
If anyone knows of other useful links that could be added to this page, there is a link at the bottom to send a note to Viki Young at Quest - please do so.
Sue Shaw
Quest EVP
Shell Canada
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