hscheper
Active Member
Hi all,
We are a marine transportation company which has changed our payment policies from payment when delivered to prepay before loading.
Currently customer's call and receive an estimate of the cost based on what information is provided. We then input this into an SR with a status of 520/524. indicating a "Prebooked" SR. When customer cargo arrives in port, we weight/cube the cargo and then call customer with actual costs. We then update the "Prebooked" SR with the actual weights/cubes and costs and add a header attachment indicating if the SR has been paid and how (CC, Cash, etc). Before loading the cargo, this header attachment is checked to confirm that the order has been prepaid and is ok to load.
Since the SR is not transferred to AR until shipment loading is complete, we take the cash into AR as "unapplied" and mark the SR # in the AR description 2 field. The AR department then has to manually look thru the system looking for items that have been shipped in order to applied the payment to the SR after SR is transferred to AR.
The key problem is attempting to report on how much cargo has been prebooked and prepaid. Currently we run a report which scans the SR's and attempts to match the AR Description 2 field. This works, but depends on user's inputting the information in exactly the same way every time!
Is there another way around this without using a 3rd party processor per the manual (Prepayment processing)?
Sorry for the description, but this is not my area of expertise.
Thanks for your help!!
Harry
We are a marine transportation company which has changed our payment policies from payment when delivered to prepay before loading.
Currently customer's call and receive an estimate of the cost based on what information is provided. We then input this into an SR with a status of 520/524. indicating a "Prebooked" SR. When customer cargo arrives in port, we weight/cube the cargo and then call customer with actual costs. We then update the "Prebooked" SR with the actual weights/cubes and costs and add a header attachment indicating if the SR has been paid and how (CC, Cash, etc). Before loading the cargo, this header attachment is checked to confirm that the order has been prepaid and is ok to load.
Since the SR is not transferred to AR until shipment loading is complete, we take the cash into AR as "unapplied" and mark the SR # in the AR description 2 field. The AR department then has to manually look thru the system looking for items that have been shipped in order to applied the payment to the SR after SR is transferred to AR.
The key problem is attempting to report on how much cargo has been prebooked and prepaid. Currently we run a report which scans the SR's and attempts to match the AR Description 2 field. This works, but depends on user's inputting the information in exactly the same way every time!
Is there another way around this without using a 3rd party processor per the manual (Prepayment processing)?
Sorry for the description, but this is not my area of expertise.
Thanks for your help!!
Harry