Jotto
Active Member
Hello,
We are having an odd issue, and I wanted to throw this out there to see if any of you have experienced anything similar, and may have ideas or light to shed on it...
We are running OneWorld Xe SP 23 Y1 on Windows Server 2003 R2 Enterprise SP2 and SQL Server 2000 sp3a. Our users connect using the Fat Client on Virtual Citrix Servers that are also Windows Server 2003 R2 Enterprise SP2. We also have one Citrix Server that is Physical. The production database server is physical using SAN storage, and we have 3 application servers – two physical and one virtual, and one physical deployment server, all Windows Server 2003 R2 Enterprise SP2. (I know we are completely obsolete, that’s a bigger fish to fry.)
We have users experiencing an issue where the first time (for the most part) they are working through an application such as Sales Order Entry, where they will be tabbing/clicking along and then the whole application will just freeze. Some times for a few seconds, sometimes a few minutes, sometimes they have been nice enough to wait 15 minutes until some timeout appears to go into effect and the application comes back. This problem has happened on both the Physical and Virtual Citrix Servers, so we have removed focus from the Virtual Infrastructure.
This has happened to many users, in many applications, and doesn’t seem to match any kind of reproducible process. It does seem to focus around clicking the OK button, and it seems to happen in the mornings. It also appears to happen, for the most part, only once per Citrix Server per day.
So, to me, this seems like some kind of cache issue, either in OneWorld, or with Windows/Citrix, but I cannot seem to pin it down. We have watched CPU usage, Network usage, Disk usage and latencies, etc. and nothing sticks its head out.
This has happened to users on weekends, so we are thinking we can rule out high system usage as part of the issue. But even then it was the first time the users used an application for the day.
Our next step is we are going to have all of the users try to use the PD7333 environment instead of the WPD7333 environment to see if we have been overloading our Logic server.
Any thoughts or help on this would be greatly appreciated.
Thanks!
We are having an odd issue, and I wanted to throw this out there to see if any of you have experienced anything similar, and may have ideas or light to shed on it...
We are running OneWorld Xe SP 23 Y1 on Windows Server 2003 R2 Enterprise SP2 and SQL Server 2000 sp3a. Our users connect using the Fat Client on Virtual Citrix Servers that are also Windows Server 2003 R2 Enterprise SP2. We also have one Citrix Server that is Physical. The production database server is physical using SAN storage, and we have 3 application servers – two physical and one virtual, and one physical deployment server, all Windows Server 2003 R2 Enterprise SP2. (I know we are completely obsolete, that’s a bigger fish to fry.)
We have users experiencing an issue where the first time (for the most part) they are working through an application such as Sales Order Entry, where they will be tabbing/clicking along and then the whole application will just freeze. Some times for a few seconds, sometimes a few minutes, sometimes they have been nice enough to wait 15 minutes until some timeout appears to go into effect and the application comes back. This problem has happened on both the Physical and Virtual Citrix Servers, so we have removed focus from the Virtual Infrastructure.
This has happened to many users, in many applications, and doesn’t seem to match any kind of reproducible process. It does seem to focus around clicking the OK button, and it seems to happen in the mornings. It also appears to happen, for the most part, only once per Citrix Server per day.
So, to me, this seems like some kind of cache issue, either in OneWorld, or with Windows/Citrix, but I cannot seem to pin it down. We have watched CPU usage, Network usage, Disk usage and latencies, etc. and nothing sticks its head out.
This has happened to users on weekends, so we are thinking we can rule out high system usage as part of the issue. But even then it was the first time the users used an application for the day.
Our next step is we are going to have all of the users try to use the PD7333 environment instead of the WPD7333 environment to see if we have been overloading our Logic server.
Any thoughts or help on this would be greatly appreciated.
Thanks!