One View icons not visiable in JDE applications

[tlwalker3]

Hi List,
We just installed BI Publisher and setup the One View reports in JDE. However, when the users sign-in they do not see the OVR icons in the applications. I've gone though all the settings, softcodes, feature authorization records, BI permissions, etc. I did find a post in the Oracle Community boards from someone having the same issue on the same tools release, 9.1.3.2. They stated that the icon is visible if they login to a web server running 9.1.3.1.

Has anyone else seen this issue? Any suggestions on what it could be?

Server/DB: Windows 2008/SQL 2008
JDE: 9.1.3
TR: 9.1.3.2
WebLogic Server Version: 10.3.6.0
Oracle BI Publisher 11.1.1.7.0 (build:20130303.1415)
Web Browser: IE 10.0.9200.16686

 

[phoward]

Hi Tim,

I finally resolved this issue for our installation today. Turns out if you are using the masking in the softcode record and you have a special character in the password, you won't see the icons. Took over a month working with Oracle support and I believe they are entering it as a bug. We do see the icons if we don't use the masking.

Pam

 

[AnkMah]

Hi Pam,

BI Publisher does not accept the $ in password.
So, if you use $ for the BI user which you are using to map OVR, then it will not work.

Regards,
Ankur

 

[tlwalker3]

Hi List,
We were able to figure out the issue. When you enter the password in the masked field on the softcoding record, you have to do it from the web client, not a fat client. When I entered the password from a fat client, it acks like the password was saved, but in reviewing the tables, it was not. Oracle said this was a new issue and created a bug for it, but I seem to remember this issue being in 9.0 a couple of years ago when I setup RSS. I hope this helps if you are having the same issue.