aggieamy
Member
Since a recent upgrade to 8.9, we have had continuous problems with sales order records going missing. We use the P4210 order entry program. The order entry screen is displayed detail first (header at the top, detail at the bottom). The order acceptance "Place Order" screen is turned on in the processing options.
A user goes through the typical process of entering the order - entering header information and entering line items with quantity, pricing, and requested date, etc. The order acceptance screen is displayed successfully and they click Place Order. Everything seems fine until they try to inquire on or edit the order.
I have seen the following happen:
1. F4201 record is missing so the order cannot be edited on the detail revisions screen.
2. 1 or more F4211 record(s) are missing. The F4201 is there.
3. No F4211 or F4201 records are created, but 1 or more F42199 (sales ledger) records is created.
4. No F4211, F4201, or F42199 records are created, but if the line type was a W, a work order is created on the F4801.
Has anyone experienced such a problem?
Thanks,
Amy
A user goes through the typical process of entering the order - entering header information and entering line items with quantity, pricing, and requested date, etc. The order acceptance screen is displayed successfully and they click Place Order. Everything seems fine until they try to inquire on or edit the order.
I have seen the following happen:
1. F4201 record is missing so the order cannot be edited on the detail revisions screen.
2. 1 or more F4211 record(s) are missing. The F4201 is there.
3. No F4211 or F4201 records are created, but 1 or more F42199 (sales ledger) records is created.
4. No F4211, F4201, or F42199 records are created, but if the line type was a W, a work order is created on the F4801.
Has anyone experienced such a problem?
Thanks,
Amy