Credit Note

[Jessica88]

Hi there,

If by mistake, someone ran a stock credit note (RM) version of R42565 instead of a normal (RI) version of R42565 and the sales order went through Sales Update and thus updated the Customer Ledger with RM instead of RI, how can this be fixed ?

Grateful if anyone can help urgently.


Thanks and Regards,
Jessica.

 

[Mike Dupaix]

Jessica, If the amount information is correct there is no need to change the document. The document type only facilitates search and retreival. Your customer most likely will not care. If you must change the document type, you can have your technical staff change the document type in the appropriate tables in Sales Order and Accounts Receivable. Care must be taken with regards to Sales Order tables as there are several fields named 'DOC'. If the document type allowed posting to an incorrect GL, you may need to void the invoice and reissue. Your accounting group should be able to verify the account information by batch or document. If the invoice is aready paid, I wouldn't worry about changing the document at all. Just make corrective entries in the general ledger where needed.

Jessica88 <[email protected]> wrote:Hi there, If by mistake, someone ran a stock credit note (RM) version of R42565 instead of a normal (RI) version of R42565 and the sales order went through Sales Update and thus updated the Customer Ledger with RM instead of RI, how can this be fixed ?Grateful if anyone can help urgently.Thanks and Regards,Jessica.
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[Jessica88]

Hi Mike,

I will need to re-print the invoice as it came out as a VAT Credit Note. Can I change the document type to RI in F4211 then run a re-print of R42565 ? Thereafter, make the necessary changes in Sales Order tables and AR.


Thanks,
Jessica.

 

[Mike Dupaix]

Jessica, Did the invoice print with a credit amount for taxes and AR? Is it residing in AR as a credit amount?

Jessica88 <[email protected]> wrote:
Hi Mike,I will need to re-print the invoice as it came out as a VAT Credit Note. Can I change the document type to RI in F4211 then run a re-print of R42565 ? Thereafter, make the necessary changes in Sales Order tables and AR.Thanks,Jessica.
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[Jessica88]

Hi Mike,

It did update the AR and Tax file with the correct amount , it is just that the RM is normally used for Credit Note and RI is used for Invoice and the client needs to be given a VAT Invoice .

Grateful if you could help .


Thanks,
Jessica.

 

[Mike Dupaix]

Jessica,
Make the doc type changes in the Sales Order tables (F42119 and F42199) and the AR detail table (F03B11). You should be able to reprint the invoice without any issues.


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[Craig_Potter]

For integrity reasons, you would also want to consider changing the DCT on the F0911 and also the F4111.

Regards,

 

[Jessica88]

Thanks to both Mike and Craig

Just a note of thanks to both of you, Mike and Craig for your help. Will do as suggested but I guess I would have to be careful by making sure when I change the doc types there is no RI or RM number already in F4211 else it will cause a problem if I have the same RI number for 2 different sales orders.


Thanks,
Jessica.

 

[Mike Dupaix]

Re: Thanks to both Mike and Craig

Jessica,
There will not be any issues as long as the Ri invoice date is different.

Jessica88 <[email protected]> wrote:
Just a note of thanks to both of you, Mike and Craig for your help. Will do as suggested but I guess I would have to be careful by making sure when I change the doc types there is no RI or RM number already in F4211 else it will cause a problem if I have the same RI number for 2 different sales orders.Thanks,Jessica.
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