Call Object issues

[michel]

Hi,

we are on SP 24.0.1 since 3 weeks and on Oracle 10.2.0.4 since 1 week. All is fine except sporadic issues with Call Object kernels since SP 24. On old SP 22_I1 that did not happen.
In general all BSFN/NERs run on Citrix, except two custom NERs (CCUSTOM.DLL). The NERs are submitting UBEs. One is called from a JDE interactive application, the other one from webMethods adapter.

I have problems to find the reason for that issue. So I would be glad to get some pointers.

Regards
Michel
--------

-CO log:

5824/13860 Mon Jul 06 11:45:41 2009 IPCPUB.C3185
process 5824 <jdenet_k> registered in entry 23

5824/13860 Mon Jul 06 11:45:42 2009 JDEKDISP.C973
INITIALIZING CALL OBJECT KERNEL

5824/13860 Mon Jul 06 11:45:43 2009 JDEKPRNT.C1024
KNT0000119 - PRTTable_GetDefaultPrinterInfo failed to find printer: User: OUSST Host:

5824/13860 Mon Jul 06 16:33:13 2009 JDEKPRNT.C1024
KNT0000119 - PRTTable_GetDefaultPrinterInfo failed to find printer: User: OUSST Host:

5824/13860 Mon Jul 06 16:33:14 2009 ntexhnd.cpp89
Exception code: C0000005 ACCESS_VIOLATION

5824/13860 Mon Jul 06 16:33:14 2009 ntexhnd.cpp135
====> Exception occurred with call stack:

INFO: Done setting IPC Handle State structures to abandoned. Process exiting.

-jdenet log:

11148/6596 Sun Jul 05 21:47:23 2009 IPCPUB.C3185
process 11148 <jdenet_n> registered in entry 16

11148/6596 Mon Jul 06 16:33:27 2009 NETSIG.C146
net process: adding process 5824 in Unregister list.

11148/6596 Mon Jul 06 16:33:27 2009 NETSIG.C338
Kernel Process 5824 has died

11148/6596 Mon Jul 06 16:33:27 2009 NETSIG.C154
net process: process 5824 set to Zombie

11148/6596 Mon Jul 06 16:33:27 2009 IPCPUB.C4736
State information for process 5824, User=OUSST, Group=GCOUSST , Environment=PD7333, Profile=NONE, Application=P56AKVF2, Client Machine=TSIDEGM3, Version=LG0001.

11148/6596 Mon Jul 06 16:33:27 2009 IPCPUB.C4750
Call stack for process 5824:
CCUSTOM.dll/UNKNOWN/FormteilUBEControl

11148/6596 Mon Jul 06 16:33:27 2009 IPCPUB.C3672
API ipcSawZombieProcV1 : process 5824 set to Zombie in entry 23

 

[pshearer]

We are running our BSFNs locally on Citrix and add a very simular issue on tools 24.0.2. OW would just disappear. In the application event log you would see various JDE dll files blowing up.

Our fix was Oracle writing a custom version the JDEUSER.DLL to fix our problem.

-Paul