peterbruce
Legendary Poster
JDEList,
Our users are virtually always reporting that the JDE (8.11 sp1 TR8.96C WAS 6) response is slow. Minutes instead of seconds. They obviously have experienced reasonable repsonse times. This siutaion has sort of sneaked up. There has been no dramatic event that identifies when it started. I suspect it has something to do the configuration of our web server.
I have asked our system guys and they virtually always report the servers are idling (Enterprise, Database, Web).
About two weeks ago we got 15 to 20 javacore dumps with OUTOFMEMORY errors and then today we got 1, but nothing before or in bewteen.
I was surprised by the number of possible problems reported in the variety of logs.
The jderoot_??????.log on the web server contains things like:
- An exception has been caught by the Web client.
- java.lang.NullPointerException
- exception in processEvent java.lang.NullPointerException
Followed by a lot of:
- at com.jdedwards.....(Unknown Source)
The jde logs for CALL OBJECT KERNEL on the enterprise server contain lots of real time event errors:
- Failed to get event defintion for event RT?????. Please check is event definition correct?
A number of:
- KNT0000099 - JDEK_DispatchCallObjectMessage: Pooled Connection: ???????? timed out!
A few:
- Fail to fetch Error Text ????? from Data Dictionary.
I don't know a whole lot about the web. Fat clients I can handle well. Sometimes I wish we stayed on Xe with the fat clients.
Can someone please let me know if the above items found in the various logs etc. can possibly have anything to do with the "slowness" of the user's experience. What do these things mean? How can they be fixed? I have done some research, but in the main I have found it difficult to find any meaningful (to me anyway) information.
Our users are virtually always reporting that the JDE (8.11 sp1 TR8.96C WAS 6) response is slow. Minutes instead of seconds. They obviously have experienced reasonable repsonse times. This siutaion has sort of sneaked up. There has been no dramatic event that identifies when it started. I suspect it has something to do the configuration of our web server.
I have asked our system guys and they virtually always report the servers are idling (Enterprise, Database, Web).
About two weeks ago we got 15 to 20 javacore dumps with OUTOFMEMORY errors and then today we got 1, but nothing before or in bewteen.
I was surprised by the number of possible problems reported in the variety of logs.
The jderoot_??????.log on the web server contains things like:
- An exception has been caught by the Web client.
- java.lang.NullPointerException
- exception in processEvent java.lang.NullPointerException
Followed by a lot of:
- at com.jdedwards.....(Unknown Source)
The jde logs for CALL OBJECT KERNEL on the enterprise server contain lots of real time event errors:
- Failed to get event defintion for event RT?????. Please check is event definition correct?
A number of:
- KNT0000099 - JDEK_DispatchCallObjectMessage: Pooled Connection: ???????? timed out!
A few:
- Fail to fetch Error Text ????? from Data Dictionary.
I don't know a whole lot about the web. Fat clients I can handle well. Sometimes I wish we stayed on Xe with the fat clients.
Can someone please let me know if the above items found in the various logs etc. can possibly have anything to do with the "slowness" of the user's experience. What do these things mean? How can they be fixed? I have done some research, but in the main I have found it difficult to find any meaningful (to me anyway) information.