Terry DeMoure
VIP Member
To B32294-10 or Not To B32294-10? (Y or N to Install Oracle Configuration Manager 10.3.2)
To B32294-10 or Not To B32294-10? That is the question.
Over the last several months, I have had the opportunity of participating in numerous medium to high level presentations on My Oracle Support, including an excellent education session that I had arranged for our SCUG (Southern California RUG) March Membership meeting facilitated by Oracle Global Support. Even as far back as a couple webinars in early 2009 and programs I attended at Quest West, I could see how installing and implementing Oracle Configuration Manager 10.3.2 would significantly enhance our interoperability with My Oracle Support. I opened an internal Help Desk Work Order to have one of my coworkers in Information Systems administer the installation. He experienced a couple problems during the process and then everything was stopped dead in its tracks by the head of our department. Apparently there was a small misconception that Configuration Manager was installed to local machines as opposed to it being a server installation. Upon learning that, our boss decided to suspend the installation until further notice.
Before I continue, please be aware that I am a Functional Business Analyst with limited technical expertise. Anyway, I decided to open a new discussion with poll to see what all of you, as my business contemporaries out there, think about Configuration Manager. I want to know if there companies out there that have it installed and actively using? Has its implementation had an impact on the processing of your Oracle Service Requests, positively or negatively, with the introduction of Priority Handling of SR submissions with attached configurations? Was there any initial (or current) apprehension on whether to install Configuration Manager? If so, how was it overcome?
If I am to garner the support of my superiors to go ahead and proceed with the installation of Configuration Manager 10.3.2 on our server, I will need to take what I learn in this forum discussion, add in additional information that I will pick up at Collaborate 10 next week, and build my business case to move forward.
Please let me thank you in advance for your participation in this forum discussion and poll.
Also please note I am also attaching the B32294-10 Installation Guide for Configuration Manager 10.3.2 for those you might like to have a copy. On the other hand, I have experienced difficulties on a few occasions with uploading files to JDEList discussions, so if you do not see the file, please email me and I will send the PDF file right back to you.
To B32294-10 or Not To B32294-10? That is the question.
Over the last several months, I have had the opportunity of participating in numerous medium to high level presentations on My Oracle Support, including an excellent education session that I had arranged for our SCUG (Southern California RUG) March Membership meeting facilitated by Oracle Global Support. Even as far back as a couple webinars in early 2009 and programs I attended at Quest West, I could see how installing and implementing Oracle Configuration Manager 10.3.2 would significantly enhance our interoperability with My Oracle Support. I opened an internal Help Desk Work Order to have one of my coworkers in Information Systems administer the installation. He experienced a couple problems during the process and then everything was stopped dead in its tracks by the head of our department. Apparently there was a small misconception that Configuration Manager was installed to local machines as opposed to it being a server installation. Upon learning that, our boss decided to suspend the installation until further notice.
Before I continue, please be aware that I am a Functional Business Analyst with limited technical expertise. Anyway, I decided to open a new discussion with poll to see what all of you, as my business contemporaries out there, think about Configuration Manager. I want to know if there companies out there that have it installed and actively using? Has its implementation had an impact on the processing of your Oracle Service Requests, positively or negatively, with the introduction of Priority Handling of SR submissions with attached configurations? Was there any initial (or current) apprehension on whether to install Configuration Manager? If so, how was it overcome?
If I am to garner the support of my superiors to go ahead and proceed with the installation of Configuration Manager 10.3.2 on our server, I will need to take what I learn in this forum discussion, add in additional information that I will pick up at Collaborate 10 next week, and build my business case to move forward.
Please let me thank you in advance for your participation in this forum discussion and poll.
Also please note I am also attaching the B32294-10 Installation Guide for Configuration Manager 10.3.2 for those you might like to have a copy. On the other hand, I have experienced difficulties on a few occasions with uploading files to JDEList discussions, so if you do not see the file, please email me and I will send the PDF file right back to you.