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JDE Enterprise 9.1 Windows 7 environment SQL Server 2016
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Our JDE ERP system recently completely went down. Accounting, Finance, HR and all other subsets were unavailable. After much investigation we were told this resulted from either zombies being created and/or memory leaks which could not be located or would be impossible to locate. We are also told there is nothing we can do but hobble along for the next several months until we are able to get 9.2, not until well into 2017. Something seems wrong with this.
My question is, aren't zombies something that are often created and cleaned up regularly, or are at least something that should be looked for and cleaned up to prevent memory overload? An upgrade occurred at the beginning of the year and we were told since then our memory was going up, but not monitored, and also reached beyond 80 percent capacity resulting in memory leaks rendering the system incapacitated for 3 days. Oracle provided a patch to resolve the issue for now, and we are told by our 'tech' specialists we will have to hobble along for the next few months until 9.2 comes out. We can keep 'putting patches up' to keep us functioning to then. In the meantime there are no guarantees the system won't crash again and we won't be crippled.
I'm thinking this isn't right. Someone isn't providing us with all of the right information. And, the system will crash again. If the memory overloaded, or has been getting increasingly high since the upgrade at the beginning of the year perhaps zombies have been created since then and no one was monitoring? I am not especially tech savvy, so if someone can explain this to me in a way that makes sense, I would really appreciate it. And, I may be completely ignorant, and this may be right. If so, I am grateful for a confirmation and appreciate your time. I am simply working on contingency planning for my department should this fail again, because there are people that are under an extreme amount of stress right now resulting from this and I want to help them.
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Our JDE ERP system recently completely went down. Accounting, Finance, HR and all other subsets were unavailable. After much investigation we were told this resulted from either zombies being created and/or memory leaks which could not be located or would be impossible to locate. We are also told there is nothing we can do but hobble along for the next several months until we are able to get 9.2, not until well into 2017. Something seems wrong with this.
My question is, aren't zombies something that are often created and cleaned up regularly, or are at least something that should be looked for and cleaned up to prevent memory overload? An upgrade occurred at the beginning of the year and we were told since then our memory was going up, but not monitored, and also reached beyond 80 percent capacity resulting in memory leaks rendering the system incapacitated for 3 days. Oracle provided a patch to resolve the issue for now, and we are told by our 'tech' specialists we will have to hobble along for the next few months until 9.2 comes out. We can keep 'putting patches up' to keep us functioning to then. In the meantime there are no guarantees the system won't crash again and we won't be crippled.
I'm thinking this isn't right. Someone isn't providing us with all of the right information. And, the system will crash again. If the memory overloaded, or has been getting increasingly high since the upgrade at the beginning of the year perhaps zombies have been created since then and no one was monitoring? I am not especially tech savvy, so if someone can explain this to me in a way that makes sense, I would really appreciate it. And, I may be completely ignorant, and this may be right. If so, I am grateful for a confirmation and appreciate your time. I am simply working on contingency planning for my department should this fail again, because there are people that are under an extreme amount of stress right now resulting from this and I want to help them.