rahul123
Member
Are there any packages available that integrate JD Edwards with CTI technology?
Customer Service will like to know who is calling and some case details etc. before picking up the phone.
We are on 811 SP1 , 8.96. and run on SQL Server 2000.
If so, how exactly does the Computer Telephony Integration work with JDE and what are your thoughts/reactions about it?
There used to be comptek package that integrated with CSMS
http://www.comtek-intl.com/ but I think they were only fat client based.
Has anyone used it?
Also if not integrated with JD Edwards, are there packages that will work at the database level but with a Web only JDE environment ?
Any information is really appriciated.
Thanks
Rahul
Customer Service will like to know who is calling and some case details etc. before picking up the phone.
We are on 811 SP1 , 8.96. and run on SQL Server 2000.
If so, how exactly does the Computer Telephony Integration work with JDE and what are your thoughts/reactions about it?
There used to be comptek package that integrated with CSMS
http://www.comtek-intl.com/ but I think they were only fat client based.
Has anyone used it?
Also if not integrated with JD Edwards, are there packages that will work at the database level but with a Web only JDE environment ?
Any information is really appriciated.
Thanks
Rahul