antoine_mpo
Reputable Poster
Hi list.
For a couple of months, we have been meeting more and more often the following problem on our production plateform
(JDE OneWorld Xe SP23_Q1) :
Some ube and some interactive transactions starts to get stuck (it can be only on ube, or only interactive, or both)
When i look at web saw for each JAS application, i see increasing number of "busy", and timeouts.
In the Jas.log of the JAS application where there are timeouts, i can see timeout errors with the process id on the enterprise server, and that the server is maybe unavailable.
In web saw for enterprise servers, it start to have several "outstanding requests" for one or 2 call object processes.
Of course, from time to time, outstanding requests can come back to zero, when all the requests reach timeout.
But anyway, the problem is still there, and starts to appear on some other callobjects processes.
If we let the situation goes on, more and more processes have the issue. (but there are still some transactions and
ube running correctly. So it's not all the processes that are ghosts)
Looking at the processes on the server, they are still there, but it seems to have no activity.
Looking at the jde.log of theses "ghost" processes, i can't see nothing.
Looking at the jde.log of the related jdenet process, nothing.
We tried several time to kill a ghost process, but it's useless, coz the problem occurs on more and more others.
The only solution we have : stop and restard the whole platform.
Lately, we met the issue several time per week.
We even already had the case of 2 times in less than 24 hours.
Some technicals information on the platform :
all servers are wintel, with Windows 2003.
The database (oracle 10.2.0.3) is on a dedicated server.
We use 2 enterprise servers (one is only bsfn server, the other is ube + bsfn).
We use 2 web servers (websphere 6.0.2.13), and 6 jas applications (3 on each server), using horizontal and vertical websphere cloning.
The web and entreprise servers are virtual servers, on 2 physical ESX VMWare machines.
Any idea or suggestion would be appreciated.
Thanks for your help.
For a couple of months, we have been meeting more and more often the following problem on our production plateform
(JDE OneWorld Xe SP23_Q1) :
Some ube and some interactive transactions starts to get stuck (it can be only on ube, or only interactive, or both)
When i look at web saw for each JAS application, i see increasing number of "busy", and timeouts.
In the Jas.log of the JAS application where there are timeouts, i can see timeout errors with the process id on the enterprise server, and that the server is maybe unavailable.
In web saw for enterprise servers, it start to have several "outstanding requests" for one or 2 call object processes.
Of course, from time to time, outstanding requests can come back to zero, when all the requests reach timeout.
But anyway, the problem is still there, and starts to appear on some other callobjects processes.
If we let the situation goes on, more and more processes have the issue. (but there are still some transactions and
ube running correctly. So it's not all the processes that are ghosts)
Looking at the processes on the server, they are still there, but it seems to have no activity.
Looking at the jde.log of theses "ghost" processes, i can't see nothing.
Looking at the jde.log of the related jdenet process, nothing.
We tried several time to kill a ghost process, but it's useless, coz the problem occurs on more and more others.
The only solution we have : stop and restard the whole platform.
Lately, we met the issue several time per week.
We even already had the case of 2 times in less than 24 hours.
Some technicals information on the platform :
all servers are wintel, with Windows 2003.
The database (oracle 10.2.0.3) is on a dedicated server.
We use 2 enterprise servers (one is only bsfn server, the other is ube + bsfn).
We use 2 web servers (websphere 6.0.2.13), and 6 jas applications (3 on each server), using horizontal and vertical websphere cloning.
The web and entreprise servers are virtual servers, on 2 physical ESX VMWare machines.
Any idea or suggestion would be appreciated.
Thanks for your help.