ivylineen
Member
I am not a technical person. I have an issue that looks technical to me so any comments is very much appreciated
I have an issue with free goods. Buy 10 get 1 free. Setup Price adjustment for that. I have created a Sales Order for 10. System will trigger 1 free which is correct. Then, i change the quantity to 20. The system should cancel the original free goods and create a new line with 2. When tested, this works correctly on PY using Fat Client but not in JPY using Fat Client and HTML. Both PY Fat Client and HTML will not cancel the original free goods line. Hence, buy 20 get 3 free (1 free from original line and 2 free after change the quantity). Any idea why it works differently? What could be the potential issue?
I am on 811 SP 1
Thanks in advanced.
I have an issue with free goods. Buy 10 get 1 free. Setup Price adjustment for that. I have created a Sales Order for 10. System will trigger 1 free which is correct. Then, i change the quantity to 20. The system should cancel the original free goods and create a new line with 2. When tested, this works correctly on PY using Fat Client but not in JPY using Fat Client and HTML. Both PY Fat Client and HTML will not cancel the original free goods line. Hence, buy 20 get 3 free (1 free from original line and 2 free after change the quantity). Any idea why it works differently? What could be the potential issue?
I am on 811 SP 1
Thanks in advanced.