Status code 988

Pander

Member
Under what circumstances that an order will be cancelled with status code 988/999.I have checked KG2 but couldn't find anything about status code 988 except for explaination 'cancel in update'.

<P ID="edit"><FONT SIZE=-1>Edited by Pander on 5/15/01 07:26 PM.</FONT></P>
 

wsellers

Active Member
I've not seen this status in our order processing. What program sets this
status? You could set you order activity rules to write this status to the
sales/purchasing ledger. (I couldn't tell from your question which system
you where talking about so I'm just guessing.) The sales/purchasing ledger
could be used to determine where the records are coming from. Then you
could find out why the program cancels the order line.



Walt Sellers
Heil Environmental Industries, Ltd.
OW B733.2 SP10, Citrix, Windows NT TS2000, Oracle 8.1.6
 

Pander

Member
Re: RE: Status code 988

Hi Walt,
Thanks for your reply.
This is in Sales processing and status updated in sales update.
 

jallouli1

Member
Re: RE: Status code 988

Hi,
I think that the statuses greater than 900 (9*) are used by OneWorld so we can't use them in the order activity rules.
Sure only 999.
By.
 
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wsellers

Active Member
Are you relieving inventory at sales update? Do you allow backorders? The
line may be canceled due to an item backorder condition at sales update.
(Just guessing since we process inventory through ship confirm and don't
actually perform backorder processing.)



Walt Sellers
Heil Environmental Industries, Ltd.
OW B733.2 SP10, Citrix, Windows NT TS2000, Oracle 8.1.6
 
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