service billing

[raviraja]

[smile]
Hi ,
I am a novice for PSOW. I have encountered the following .
I need to bill my customers for labour ( service) charges on hourly basis along with some spares replacement when my service engineer goes for onsite call. Spares, I have created as Items as Stocking type S and Lien Type S. But having problem in creating "service". Please advice me , what type item I must crate with G/L code and Line type.
Regards

Raviraja

 

[Krofire.com]

If you are using Service Orders through the CSMS Module then you do not need to set up any "dummy item" as you describe. Any Labour booked to the Service Order Routing will appear in the Billing if the setup is correct.

I assume you are using something other than CSMS? Sound as if you are looking at the older features of Service Billing. The choice is yours... CSMS is my area so I couldn't advise you further.