timallen
Well Known Member
We have a client with OneWorld Xe, Update 1, SP16.1, Windows 2000 on DS and ES, Oracle.
All client machines on the system get slow response on a random basis-- by "slow response", I mean that sometimes even changing between menus takes a minute, and opening applications goes slow as well-- even for applications that they are not JITI'ing. Everyone is running full packages.
On the other hand, sometimes the system runs just fine.
I'm looking for some ideas for how to troubleshoot this.
Up to now, I've tried the following:
1) Ensured that Debug=NONE in JDE.INI on the ES, DS, and client. Good.
2) Checked that DS is turned on and can be pinged from the client. Good.
3) Checked that the client JDE.INI has the ServerHelpPath set correctly and that the path can be reached from the client-- also we commented out ServerHelpPath on the client. No change.
4) We checked Minimum Technical Requirements. They're good on Service packs, memory, CPU, etc. **HOWEVER**, they have only 105MB free on the C: drive, where Win2000 is running. They have other disks, and have assigned virtual memory on other disks as well as on C:
5) Oracle client is the same as server.
6) Network seems fine.
7) They do have two descrepancies in OneWorld-- they do not have Media Object Queues set correctly (they all point to SERVER still), and they're Object Manamement Configuration still has User Overrides pointing to Control Tables, which is wrong (according to JDE, they should point to Central Objects).
8) We checked their backup schedule and asked if there were any heavy processes going on during the work day. Backups take place after working hours and there seem to be no heavy processes during the day.
Can anyone give me some insight as to where to look next? Thanks in advance.
All client machines on the system get slow response on a random basis-- by "slow response", I mean that sometimes even changing between menus takes a minute, and opening applications goes slow as well-- even for applications that they are not JITI'ing. Everyone is running full packages.
On the other hand, sometimes the system runs just fine.
I'm looking for some ideas for how to troubleshoot this.
Up to now, I've tried the following:
1) Ensured that Debug=NONE in JDE.INI on the ES, DS, and client. Good.
2) Checked that DS is turned on and can be pinged from the client. Good.
3) Checked that the client JDE.INI has the ServerHelpPath set correctly and that the path can be reached from the client-- also we commented out ServerHelpPath on the client. No change.
4) We checked Minimum Technical Requirements. They're good on Service packs, memory, CPU, etc. **HOWEVER**, they have only 105MB free on the C: drive, where Win2000 is running. They have other disks, and have assigned virtual memory on other disks as well as on C:
5) Oracle client is the same as server.
6) Network seems fine.
7) They do have two descrepancies in OneWorld-- they do not have Media Object Queues set correctly (they all point to SERVER still), and they're Object Manamement Configuration still has User Overrides pointing to Control Tables, which is wrong (according to JDE, they should point to Central Objects).
8) We checked their backup schedule and asked if there were any heavy processes going on during the work day. Backups take place after working hours and there seem to be no heavy processes during the day.
Can anyone give me some insight as to where to look next? Thanks in advance.