HolderAndrew
Well Known Member
Hi all,
we are experiencing business critical problems in our E1 8.11 TR 8.94_P1 production system which causes kernel jobs to go into mutex wait MTXW and sometimes into semaphore locks SEMW status on the iseries. The end result is that all user web sessions start to go unstable and eventually we need to restart services.
The problem can only be seen on our production machine (despite trying very hard to produc in test) and can be replicated in P42101 by doing the following:
1.Inquire on order within "Manage Existing Order" form W42101C
2.Select any order line in the grid and then exit to the detail revisions form W42101D.
3.Press the button 'Submit and Close' after changing some information on the detail line, eg. quantity. (Note: we can also reproduce problem even when no change is performed)
4. When returned back to inquiry screen press the 'Find' button immediately.
5. System hangs and then after timeout period has been exceeded (currently set to 90 seconds) we get a message saying:
JAS_MSG346: JAS database failure [BSFN - CALL OBJECT ERROR] An error occurred during the call to trigger business function F4211_CURRENCY:
[aside:We can reproduce the problem in P4205 by doing similar actions (ie. update and then press Find immediately)]
I suspect that the message may be bogus and is displayed purely because the system is no longer communicating as we see various messages on other user sessions when this problem occurs.
Possibly the asynchronous event that occurs after pressing the 'Save and Submit' button either never completes or if the user presses 'Find' too quickly gets into a conflict situation?
We have a case open (4133679) and we are getting good response from Oracle but so far we have been unable to find the problem. Normal things have been checked (ini files, logs, kernel setting, IPC settings, etc..) too numerous to describe in detail here but I am hoping that there might be somebody out there who has seen this kind of problem before?
We have built new prod package in case of spec corruption but this has not helped. We have also checked all PTFs and settings on the iseries but have not discovered any discrepencies.
Latest things that we are checking are RTE settings in sy811/f90705 - does anybody know the significance of active records here?
We have modified P42101 along with many other objects but we have never seen these problems in our test environments since our E1 project started - which is almost 1 year ago now and can only see the problem in production.
Any help or suggestions would be appreciated.
we are experiencing business critical problems in our E1 8.11 TR 8.94_P1 production system which causes kernel jobs to go into mutex wait MTXW and sometimes into semaphore locks SEMW status on the iseries. The end result is that all user web sessions start to go unstable and eventually we need to restart services.
The problem can only be seen on our production machine (despite trying very hard to produc in test) and can be replicated in P42101 by doing the following:
1.Inquire on order within "Manage Existing Order" form W42101C
2.Select any order line in the grid and then exit to the detail revisions form W42101D.
3.Press the button 'Submit and Close' after changing some information on the detail line, eg. quantity. (Note: we can also reproduce problem even when no change is performed)
4. When returned back to inquiry screen press the 'Find' button immediately.
5. System hangs and then after timeout period has been exceeded (currently set to 90 seconds) we get a message saying:
JAS_MSG346: JAS database failure [BSFN - CALL OBJECT ERROR] An error occurred during the call to trigger business function F4211_CURRENCY:
[aside:We can reproduce the problem in P4205 by doing similar actions (ie. update and then press Find immediately)]
I suspect that the message may be bogus and is displayed purely because the system is no longer communicating as we see various messages on other user sessions when this problem occurs.
Possibly the asynchronous event that occurs after pressing the 'Save and Submit' button either never completes or if the user presses 'Find' too quickly gets into a conflict situation?
We have a case open (4133679) and we are getting good response from Oracle but so far we have been unable to find the problem. Normal things have been checked (ini files, logs, kernel setting, IPC settings, etc..) too numerous to describe in detail here but I am hoping that there might be somebody out there who has seen this kind of problem before?
We have built new prod package in case of spec corruption but this has not helped. We have also checked all PTFs and settings on the iseries but have not discovered any discrepencies.
Latest things that we are checking are RTE settings in sy811/f90705 - does anybody know the significance of active records here?
We have modified P42101 along with many other objects but we have never seen these problems in our test environments since our E1 project started - which is almost 1 year ago now and can only see the problem in production.
Any help or suggestions would be appreciated.