wsellers
Active Member
Hello List,
I have a credit hold problem when we add a non-stock item during ship confirm (P4205). The order is not on hold when we ship confirm; however, it's placed on hold after ship confirm. I've been able to narrow the issue down to only orders where we've added a freight charge using the non-stock item entry screen. At first I thought it may be due to the sales order entry (P4210) version attached to the ship confirm versions tab in P4205 processing options. I've made sure the sales order entry version doesn't have any credit check type on it's holds tab in processing options. Even with these settings it will place an order on hold if the order amount exceeds the customer's credit limit. This prevents the order from invoicing until the credit manager can release it. These are usually orders that have been released from credit hold at least once before and sometimes more. Our credit manager is spending too much time re-releasing orders and our sales people are spending too much time tracking him down.
Walt Sellers
Heil Environmental Industries, Ltd.
OW B733.2 SP10, Citrix, Windows NT TS2000, Oracle 8.1.6
I have a credit hold problem when we add a non-stock item during ship confirm (P4205). The order is not on hold when we ship confirm; however, it's placed on hold after ship confirm. I've been able to narrow the issue down to only orders where we've added a freight charge using the non-stock item entry screen. At first I thought it may be due to the sales order entry (P4210) version attached to the ship confirm versions tab in P4205 processing options. I've made sure the sales order entry version doesn't have any credit check type on it's holds tab in processing options. Even with these settings it will place an order on hold if the order amount exceeds the customer's credit limit. This prevents the order from invoicing until the credit manager can release it. These are usually orders that have been released from credit hold at least once before and sometimes more. Our credit manager is spending too much time re-releasing orders and our sales people are spending too much time tracking him down.
Walt Sellers
Heil Environmental Industries, Ltd.
OW B733.2 SP10, Citrix, Windows NT TS2000, Oracle 8.1.6