eydeak
VIP Member
Has anyone else ever had an issue with Createform sending out duplicate emails?
What we think is happening for us is that some sort of service the Director project runs through sort of dies and restarts, and we end up with duplicate emails. We don't get any errors in the CF logs, but we can go through the email server log and match up the email addresses and subjects with the PDF sent for processing and see where it seems to start the same PDF over again.
We originally had this happen back in spring of 2022 and opened a ticket with Bottomline. We did not make much progress, but we were planning to upgrade the servers from window 2016 to 2019. When we did that, the issue seemed to magically disappear. FYI, the issue was never reproducible in the test system. Then suddenly a month ago we had it happen a couple more times in production again.
We are getting ready to open a new ticket with Bottomline, but thought we'd check to see if anybody else using Createform with JDE had any similar experiences and suggestions on things to try to resolve it.
Thanks,
Ellen
What we think is happening for us is that some sort of service the Director project runs through sort of dies and restarts, and we end up with duplicate emails. We don't get any errors in the CF logs, but we can go through the email server log and match up the email addresses and subjects with the PDF sent for processing and see where it seems to start the same PDF over again.
We originally had this happen back in spring of 2022 and opened a ticket with Bottomline. We did not make much progress, but we were planning to upgrade the servers from window 2016 to 2019. When we did that, the issue seemed to magically disappear. FYI, the issue was never reproducible in the test system. Then suddenly a month ago we had it happen a couple more times in production again.
We are getting ready to open a new ticket with Bottomline, but thought we'd check to see if anybody else using Createform with JDE had any similar experiences and suggestions on things to try to resolve it.
Thanks,
Ellen