JMast
Reputable Poster
Hello,
We are starting into CRP. We have done some testing in the past and it has worked so I have familiarity with the processes. For some reason, we are getting bad dates in some branches. It insists on creating messages only for Jan 2021 - Sep 2021. There are no messages, but these are the buckets. I have reviewed the calendars and work centers. Resource Units seem to be right. So, there must be a setting I am missing somewhere. I need someone with solid experience in CRP troubleshooting to connect with me and we do an interactive session to investigate.
Please let me know if you are or know of someone that could be a good resource.
Thank you,
Jeremy
We are starting into CRP. We have done some testing in the past and it has worked so I have familiarity with the processes. For some reason, we are getting bad dates in some branches. It insists on creating messages only for Jan 2021 - Sep 2021. There are no messages, but these are the buckets. I have reviewed the calendars and work centers. Resource Units seem to be right. So, there must be a setting I am missing somewhere. I need someone with solid experience in CRP troubleshooting to connect with me and we do an interactive session to investigate.
Please let me know if you are or know of someone that could be a good resource.
Thank you,
Jeremy